U-Haul Moving & Storage at Rufe Snow in North Richland Hills

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comments 5

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  Izaiya Beckett

  :: 18 May 2018 14:17:35

  Vicky was absolutely helpful and professional, went above and beyond. Great customer service.

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  Spencer Powell

  :: 30 June 2017 16:02:15

  I never leave reviews. But something has to be said. I got a free month at this site for using Uhaul to move from San Diego. First month was fine, I was late on a payment and that was my fault, but no problems came of it. However, the problems started when I tried to check out of my unit. I called to try to close out my unit the day before my rent was due (6/28/17) and couldn't get a phone call answered. I kept getting a call center. Call center tried getting me connected to a manager with no success. The next day (6/29/17) rent was due so I stopped by the site on my way to work to physically check out and no one was there. I called on my lunch with no success of reaching anyone. Call centers connected me to customer service. Sat on hold for 40 minutes. I finally got a hold of someone who "closed me out" of the unit and told me I had 4 days to get my stuff out of the unit. Well, today is (6/30/17), apparently day 1 of my 4 day cushion to move out and who contacts me? The manager Randy to say I moved out but left the lock on and if I don't remove it they'll continue to charge me rent!!!!! Are you kidding me?! This location is a sham. A joke. Terrible customer service. No communication unless they have a chance to collect money from you. DONT use them.

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  Joan Davis

  :: 17 June 2017 11:07:30

  Reserved (and confirmed) a 10X30 unit and, when we arrived from Atlanta, GA, they had given it to someone who walked in off the street. Randy gave us 2 9X14 units, one free for 1 month, the second one for 2 months. When I wanted to give the second one up, he wouldn't apply the free month to the first unit. Even though we have rented two trucks (so far) for our move!

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  Donnie Partipilo

  :: 27 November 2016 19:23:56

  This place is a joke! They play all kinds of games! Adding and subtracting 24 access that has been paid for sense day one! Calling police on costumers for know reason! Left the police scratching their heads! Place is in disrepair! With all kinds of safety and fire violations! Randy a manager has know idea and should be fired fast!

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  Natalia May Stilwell Hill

  :: 21 August 2016 22:35:15

  Best U-Haul found all across the United States was wonderful loving caring family on facility these people care and I will do the best they can to protect your belongings and make sure it gets back to you the prices were to share these are the very most caring people I've seen in a long while they care for your stuff and you like family when you store your stuff here as a customer