U-Haul Moving & Storage at Grand Concourse in New York

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  Brooke Baur

  :: 04 June 2018 15:40:05

  I wish I could give them negative stars, because I would. This has been hands down the most horrible customer service experience I've ever had. Since shipping my stuff from NYC to San Francisco two and a half weeks ago, my husband and I have collectively spent 12 hours getting tossed around between 20+ different U-Haul/U-Box representatives both at this location and nationally to get a simple question answered: where are my U-boxes. I've received more than 15 completely different answers as to where in the country the contents of my entire apartment are. U-haul as a company has a completely decentralized process and no one knows what they are talking about, nor is anyone on the same page. On top of all that, the driver of our U-box attempted to drop off our stuff at a location in San Francisco that does not accept U-Box deliveries. After being turned away from that location, we were told our stuff was being sent to this location however, after three days it is still not at the location and no one seems to be able to tell us where it is. So that leads me to a second question: how does it take more than 3 days to drive 36 minutes from San Francisco to Hayward? On top of all of this, they charged thousands of dollars on the wrong card and after speaking with an additional 10-15 people they are still unable to reverse the charges because no one has access to do so. Third question: how is it possible for individuals at the company to have access to charge my card thousands of dollars, yet not a single person has the ability to reverse a charge and put it on the appropriate card. We even deleted the original card from the system, but they somehow still found a way to charge it. Something about that seems a little off. I wish I had time to go into more detail on the matter, because trust me it gets worse, but unfortunately I've already wasted and entire two days worth of time I will never get back.

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  aliah Reid

  :: 31 May 2018 06:50:58

  It is expensive but they have the perfect storage space for anything

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  Bxgurl laatrevida

  :: 03 May 2018 09:08:30

  Needed in a rush the service , happy they have alot of Uhaul to pick up in a last minute thing.👍

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  Jose Pumarejo

  :: 03 March 2018 18:45:40

  Very helpful. Always have plenty options of trucks.

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  Dorothy Acevedo

  :: 01 March 2018 12:05:55

  Ive been with then for 8yrs. Im about to move in my place now. They been great thank you for being so nice.