U-Haul Moving & Storage at Altamesa Blvd & McCart in Fort Worth

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comments 5

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  Randall Reed

  :: 23 January 2018 15:27:58

  Thr rental manager richard tried to double charge me for truck deposit we had been charged on the card when on the phone then asked for a cash deposti when i was in the store richard is a liar and a theif . Due to the experience with him i will NEVER EVER rent or deal with U haul again !!!! This store was very un professional in every aspect . And I highly recomend that you do your moving/hauling business with anyone else and definatly not this store . He was reported to corperate.

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  Gary L Wagner

  :: 05 September 2017 15:05:20

  I had a hitch and wiring put on my 2013 SUV. I dropped it off at 7:00 AM and thought I was going to wait on it but was told it was going to be all day because it was a Mercedes. Don't worry, he said, we'll call you when it is ready. I tried calling at 3:00 PM but you can't ever get through to that store. You get the call center. Don't worry, the call center said, they have your information and will call you. I tried calling again at 5:00 pm. Got the call center again. I didn't bother asking about the car. At 5:30 I showed up at the shop in person. The car was ready and sitting in the parking lot. Who knows how long - they never called. As I was driving home, my tire pressure light came on. I pulled over to get the owner's manual out to see what pressure they should be - the manual was missing. I know it was there the previous day because I looked something else up. I turned around and drove back to the shop. I went into the shop area and looked around then went inside. The manager told me that he had no idea why his guys would pull the manual out but don't worry - he'll call if they find it. Then he said, he actually looked for the manual himself and it wasn't there. So which was it? He has no idea why they would need the manual but he claims he needed it and couldn't find it? I left and called again the next day. Of course they don't answer their own phones there so it went to the call center. I left a message. They never called. My wife called later in the same day - got the call center and told them she wanted the manager to call because we wanted that manual back. Lo and behold, the manager called me a few hours later with a severe attitude. He said they didn't have the manual because it wasn't in the car in the first place and good luck with finding it. Not in a pleasant way either.

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  Tyressa Tave

  :: 05 September 2017 12:04:45

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  Tony Ray

  :: 14 December 2016 12:41:59

  There outstanding customer service, used this place 4 times now, great manager, clean and professional:)

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  Stepheny Palmer

  :: 25 October 2016 17:19:58

  Professional and courteous. The place was well kept. The staff was friendly and helpful. I really appreciate them and would recommend to anyone. I felt very safe as well. They are open pretty good hours. The bathroom was clean too! Thanks U-Haul