Truist in Atlanta

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comments 5

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  Mitchell Brownlow

  :: 20 December 2022 15:55:52

  This location is much less efficient and professional than another location nearby. It's a toss up every time, whether it will be a quick and easy visit or a long, arduous wait. Almost always one teller working at a time. Skip this one and go to the location at Peachtree Center instead.

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  Toshawnka Walker

  :: 02 November 2019 13:13:52

  Accepted a bank loan for a vehicle. Vehicle totalled in a fire. Bank gave my insurance company incorrect payoff amount. Now I'm paying off the amount and the bank continues to raise my minimum due every time I make a payment. Currently, my minimum due almost equals my payoff amount. In addition, the bank is "Nickel and Dime-ing" with random late fees despite early and on-time payments. NO CONFIDENCE IN THIS BANK.

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  Tori Jackson

  :: 31 August 2018 10:38:24

  I’ve never been in a Suntrust building that was so useless. They never know what’s going on or what to do. The workers never have the same answers. They only ever have one person working at a time, even when the line is long. They wait for the line to be extremely long before they put more people out to help. I went inside the building twice in two days for a simple money transfer between separate accounts. I had to go in twice for them to give me the right information. It also took them 30 minutes to actually help me. There is only one useful employee and the rest of them are truly incompetent

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  Gloria Cobalt

  :: 03 March 2014 19:09:36

  Terrible customer service all around. I have a student loan through them and the entire process was a nightmare. I have taken out loans for cars, boats, houses and businesses, their application process was by far the most complicated. I attempted to open an online bank account to pay the loan but that was also a disaster. Three weeks later still don't have an account number, and they wont give it to you over the phone. I am accelerating payments on this loan to get away from this bank. Not worth the slightly lower interest rate.

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  Jordan Walsh

  :: 01 March 2011 22:20:28

  Service is Excellent, they really stand for making the customer feel appreciated... every company has their exceptions, some employees that dont always have the best day... but SunTrust as a whole works hard to make sure that every client is greeted with a warm and sincere Welcome. I appreciate their efforts to make a difference when so many businesses have stopped caring these days.