Tru by Hilton Downtown San Antonio in San Antonio

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comments 5

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  T L

  :: 13 May 2018 01:39:44

  When I arrived I asked the guy outside where do I park, he informed me the only parking available was valet. I learned later on there were other options and that I was being charged 24$ for that. Very unhappy about that, it would have been nice to know prior to booking. I booked on expedia. The staff inside was very nice though. Once I got checked in I was informed that they would put another 100$ on hold. Great as if I didn't wanna use that on my actual trip but whatever. The hotel itself was brand new so i tried to over look the elevator going out 3 times on my 2 day stay and the ants on the floor by the breakfast area(see pics). I was a little upset that roach spray was being used as we ate our breakfast. Our room was clean which was the only other positive. I love the look of the inside. Very modern. The room itself doesn't have drawers and i wouldn't recommend as a place to stay with a toddler. Don't think I will ever book again.

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  Sandy Maldonado

  :: 12 May 2018 16:16:02

  Fun location! Walking distance from River enter mall. My favorite part is that the bathroom doesn't have the super tiny shampoo bottles. You get a large bottle attached to the wall. So i don't have to bring my own shampoo. They give you all you need. Least favorite is the walls are kinda thin. We could hear a group of people in the hallway at midnight talking. They were probably just really loud but we could also hear the neighbors TV. All in all, it's a fun place to stay. Very comfy and sleek.

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  Leslie Fitzgerald

  :: 07 May 2018 10:16:17

  We stayed here this past weekend and had a great experience. The staff was really professional and personable. They helped us with picking some restaurants on the Riverwalk. The lobby area has a "Game room" area, which I've never seen in another hotel. The room is nice, cozy, and the bed was very comfortable. The only thing missing was a dresser of some sort. The breakfast bar in the morning was just enough to start the day. I would definitely stay again.

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  Zariah

  :: 05 May 2018 19:35:34

  I DO NOT RECOMMEND! service was UNPLEASANT. Room was very very small luggage cart could hardly even fit in the room! Managers were very rude and employees had no clue what they were doing. obviously CLUELESS on how to run a hotel. My food they served for breakfast was very cold & hard to eat! not even to mention my dishes i was suppose to eat with were dirty ! Sheet & towles had stains on them very filthy. I will never return again ! They should be ashamed & should really look into how to run a hotel.

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  Karina Guerrero

  :: 05 May 2018 09:25:03

  Experience was ok. Soaps in the bathroom smelled great, I loved the shower, beds we're kinda comfy, room was very basic and minimal, which I guess is what the theme of the Tru brand is. Breakfast was simple yet yummy and filling. Its literally right off the highway so the nose made it hard to fall asleep, they could have done better with insulation on the rooms facing the highway but its Close to the Riverwalk and Alamo. Price was comparable to other hotels so I may sick to what I know next time visiting San Antonio!