Tooth Story in Columbia

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comments 5

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  victoria king

  :: 11 May 2023 12:40:19

  Me and my daughter love the Tooth Story. They really care about children and my daughter always has an awesome experience. They encourage good dental hygiene with a smile :)

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  Laura Garrison

  :: 07 March 2023 08:55:51

  Disappointed in care for urgent, non-routine issues, but otherwise good for routine care: We were patients for 5 years and always had a positive experience. Dr. Kim and his assistants are all great with kids. The office is clean and professional. However, we’ve had 3 incidents of non-routine “urgent” dental issues and in all 3 cases, we experienced very slow response time and great difficulty scheduling. The office staff do not respond to dental emergencies and no one is regularly checking the emergency phone line. We are going to change to another pediatric dentist now, as this is a pattern (after 3/3 instances, I feel my 3 star rating is almost too generous, but I don’t like leaving negative reviews and Tooth Story is good except when you really need them). If Tooth Story can address this issue, they’d earn 5 stars, as we liked them otherwise.

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  Jene C

  :: 02 March 2023 13:59:56

  I love bringing both of my kids to tooth story for their appointments. The ladies who work there are quick and they do a really good job with cleaning the kids’ teeth. If you haven’t done so switch over to this office, Dr Kim is great !

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  Courtney Spaeder

  :: 28 January 2023 19:02:56

  Unfortunately my experience at tooth story did not live up to my expectations, especially with such great reviews. While I did feel my children were safe during their cleanings and a couple dental procedures, the professionalism and bedside manner of Dr. Kim is lacking. I have a child prone to cavities (who had to have a couple filled at tooth story) and attempted to have a reasonable conversation with Dr. Kim on what I could do, besides the obvious, to prevent cavities. He acted defensive like I thought he was lying - I never did as I know this child has had dental issues in the past. He proceeded to show me pictures, as if I didn’t believe him. When I stated again my intent his only solution was to use mouthwash with fluoride. End of discussion. Additionally, when I emailed with questions about another child, the office staff never responded - I confirmed used of the correct email. If you fill out paperwork ahead of time, be prepared to do so again because apparently their system glitches and I had to redo 2/4 kid’s paperwork. I will say the office was clean and the hygienists were kind. Just turned out not to be the dental office for us, so we will be switching.

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  Li Dixon

  :: 16 January 2023 12:08:10

  Great Team at Tooth Story! I have 2 children/teens with ASD and have been coming here about 4 years.They are patient, kind, and Dr Kim is a wonderful dentist!