Tom's Brake & Auto Repair in Hicksville

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comments 5

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  david kim

  :: 12 May 2018 12:01:30

  I own a tesla X and I was ready for my first car inspection. I didn’t know where to go. I found this place and went based on the reviews. Their service was excellent. They were very courteous and prompt. They got me in and out with no waiting time. I am very satisfied.

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  Daniel Wilson

  :: 28 April 2018 04:49:03

  My favorite Auto Repair Shop by far!!! Tommy and crew provide fast, friendly, and honest service at a very reasonable price. They treat your car like its their own. I've been a client since they've opened. (Almost 20 years now). They stand by their work, without the dealership run-around & attitude.

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  Niranjan Banagar

  :: 13 March 2018 19:51:28

  Thank you so much Tom for fix my car for TCS sensor. Great service and friendly staff.

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  mike king

  :: 27 December 2017 06:50:39

  I have 7 cars, this is the only shop that I will let work on any of them! You wont find any better!

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  Jennifer Manzo

  :: 12 January 2017 13:17:30

  Absolutely NOT recommended. I would give zero stars if it were possible. I went here on a recommendation from a coworker, told the owner exactly what was wrong with my car and he still did nothing. He kept the car for a week, never did any work to it and never even drove it! What mechanic doesn't even drive a car that he's fixing? How can you know what's wrong with a car if you don't drive it? He never called either, I would have to call throughout the week to see what was going on, which was nothing. After about a week, I had enough and told him I was coming to get the car. He complained that he doesn't "store cars for free" and then charged me $150+ for doing absolutely nothing. Avoid this place at all costs! On top of the fact that he's sneaky and incompetent, he's a very nasty, miserable old man. Save yourself the aggravation and go somewhere else. Edit: Just saw the response from the merchant, so here's my response: To clarify, I did NOT mistakenly leave this review for the wrong shop. The review above is for Tom's Brakes in Hicksville, NY - there's no confusion here. Additionally, I don't know where the idea that I had been to several different shops before going to Tom's came from, as I had never stated that in my original review, nor had I told the owner that. I mentioned that the battery and alternator were fairly new, not that I had been to several different shops. If you drop off a car on a Saturday morning and pick it up on a Friday evening, that's not three days. Besides being completely incompetent as a mechanic, this guy clearly has no concept of simple math. Everyone is entitled to make money and I have no problem paying for services rendered, but I do have a problem when someone is dishonest and sneaky and there is a complete lack of communication. I will not be calling to discuss my concerns further, as I have no desire to do business with this shop ever again.