Thompson Electric in Jacksonville

🕗 opening times

comments 5

• en

  Gary Kitt

  :: 18 May 2018 14:25:19

  I would like to thank you guys for sending Jerry Lord to do the work at my home. He was very friendly and very efficient in his work. Please, keep up the good work and I will continue to call on you. Thanks, Rev. Gary Kitt

• 

  Peter Lewis

  :: 30 November 2017 22:25:50

  Replaced two fluorescent light fixtures with LED bulbs. Work was done professionally and the lights worked fine. We thought that the bulbs they provided were not bright enough, so we asked them to replace them with brighter ones. They did this at no extra charge. They also installed a SmartHome switch at no charge. Very satisfied with the work. They did work for us in the past that was also satisfactory.

• en

  Michelle O Z

  :: 12 July 2017 08:12:22

  HORRIBLE!!!! Avoid at all co$t! We had an urgent matter and used them as no other electrician company could come to our home that afternoon. The technician worked on the three items we asked and was gone within 30-45 minutes. Somehow the $95 quote jumped to over $200 but we needed it done immediately and bought the bullet. Within 30 minutes one of the reapaired items was no longer working. I called them back, less than 1 hour of the technician leaving and the receptionist apologized and said they could send someone out the next day. After getting gouged for over $200, I confirmed with her that there would be no further charge as I was calling within the hour of his leaving and she said, no, of course not. The next day she left a voicemail and mentioned the $95 plus fee. I called her back to remind her of our conversation 16 hours ago and then it got ridiculous when the owner got on the phone. I've never been spoken to by anyone so rudely in all my life. He called me a liar and said we broke the item, while screaming at me. At no point did I get rude or raise my voice. Nor did I scream like him, just tried to explain the story and what their receptionist had promised us the day before. When I read other reviews of this horrible company, they all have a common theme. He accuses any negative review as liars and asks, why didn't you give us a chance to come back and make the necessary repairs? We called within an hour and were called liars and screamed at. We now have to call another electrician to make the repairs and pay a second time. I recently had sprinklers repaired and called the company one week later as one they fixed wasn't working. They came out, fixed it and didn't charge. Same story with some exterior pairing that didn't dry properly after a heavy rain. It comes with the territory. What separates good companies from bad is how they handle a problem. The problem with Thompson is the owner. AVOID like the plague, there are many electrical companies in Jacksonville, do not use Thompson.

• 

  Dee Campbell

  :: 26 June 2017 11:25:23

  The work that I got done was quick and professional, my complaint is, the technician had ran a new wire from the fuse box to the water heater and added a secondary box plus so other work . Thinking everything was good I didnt pay any attention to it because I had plumbing issues one resolved focus on the water tank and its not getting hot, use my multimeter and seen it was getting power I spent all this extra money on a water heater thermostat and heating elements, to find out it was the new 10/2 wire ran had a lump in it up in the Attic I know I voided my warranty when I cut it open to see and it was broke lead wire for the water heater,and pulled the wire out .this is not a bad mouth review just an experience I had. Everything seems to be working now after I ran a new wire myself.. I would use them in the future again if need be.

• 

  Amy Rose

  :: 27 April 2017 09:48:47

  Super nice company, timely, and thorough! It's rare to find a 5 star. I think they are a bit pricey, but I've had bad experiences with other electricians and they were cheaper....so you do get what you pay for. The phone person is super pleasant and Jerry, our technician, was patient with all my questions and chatter lol. And polite. Super nice job, thank you!