The UPS Store in Washington

🕗 öffnungszeiten

kommentare 5

• en

  Brian Doyle

  :: 12 March 2018 13:06:37

  Completely incompetent over two experiences. The first, I needed to send something to another country. I asked what the total price would be including all expenses, and was told $120. I asked if there were any other fees or expenses and was told no. Package is sent, and I get a notice that there is a customs charge of $120. I'm told I can either pay that, or pay $120 to have it shipped back to me. I complain to the store, and they tell me that they're not responsible for customs charges and I should have known what the fees where. I don't ship things internationally very often. The whole point of hiring them to do it is that they are supposed to be experts who inform customers of these sorts of things when they come to them for help. The second time, I had a delivery driver who couldn't be bothered to use the call box to contact me for a signature. I contacted UPS who offered to send it to this store instead, which I accepted. I get there and they charge me ten bucks for the service of having accepted the package. I complain that I wasn't informed of this, and the same guy from before condescendingly told me that I should know that the UPS Store is a different company and I shouldn't expect them to work for free. Go to Fedex. There's a ton of them around.

• 

  Eric Hanson

  :: 10 February 2018 17:32:38

  The gentleman behind the counter was nice and helpful.

• en

  pia agostini

  :: 09 November 2017 09:11:07

  I was looking for a notary service for an emergency situation, google tells me to go to this UPS store( I know all ups stores have the notary service) once I get to the Store the person working there tells me that the notary service is not available till whenever? 11:15 or 11:30. Seriously? Either you are or you are not Disappointed

• en

  Robbie Medford

  :: 08 September 2017 21:44:18

  (It all happened very quickly. UPS is a precision kind of business. I'm a precision kind of guy. I had precision expectations, or hopes) Short version: They will close early on you. Longer version: I walk up to the doors 2 - 3 minutes before closing (I had no idea parking would be that bad) with a sealed package in my arm to send off. I pulled at each of the double doors. They were locked. I looked through the doors 20 feet into the interior, past the gate that had already been dropped, to two young men who were sitting at their UPS registers, turning there heads from just having looked at me pulling at the doors, laughing, hands in their lap, and just having a good time doing nothing. I back away from the doors slightly in order not to appear demanding, and was there for another 5 seconds. I received a couple more turned heads, as they continued with their merry, casual conversation, and waiting for 7 o'clock to happen. Another man walked in from the back and said something to the further away seated guy, who then nodded and continued, again, with his merry seated conversation, across with the other seated guy. I began to leave. Something told me to just wait at the door. However, that is not my style, to appear demanding and presumptuous. So I didn't remain. I believe they weren't laughing at me. However, by their behaviour for the few uncomfortable seconds I was there, it is easy to suspect that they may have been waiting for that moment to happen, where someone tries to open the doors just after they had locked them and shut the gate. My question is, why would you have your employees sit down at their registers just after closing the store early, and just have them wait there until 7 PM? And upon discovering someone at the door withing the official open time (I looked at my clock and still had an official 120 seconds), why would it be OK to just turn your head and continue having your merry conversation, ignoring the person 20 feet away from you? Why not say -- or sign -- something? Or, why not have them "doing" something just after closing early, so that a would-be customer doesn't have to feel as awkward as I did, wondering if the happy seated lap people were going to do, say, or sign something? In a true customer-oriented business, how do you see someone in need of the exact services you are offering, within (or without) the times you are offering, at your glass doors, and not do, say, or sign, something? I don't know if I will be back. I was already overwhelmed by the volume of foot, bike, and car traffic I had to face just to walk up to this UPS Store. I left feeling even more out of place, walking back to my car two blocks across the busy, social street with the package in my arm that I was not supposed to have, having just wasted the half-hour+ I took to get there. They were unaware of the effort it took, and didn't care enough to acknowledge me within official times.

• 

  Kaden Weaver

  :: 23 August 2017 03:01:18

  If you're looking for effortless customer service, don't come here or use UPS. I tried to use the UPS online site to print at this store and it didn't work. Then I was told to send an email with instructions for printing to a direct store email. I did so and arrived at the store ~10 minutes later to find that no one knew anything about my print job, nor could they access the email account to which I'd sent them the documents. I was rudely told by an associate that I could just use the computer to log in to my email and print my documents (aka I compromised the security of my accounts b.c. UPS's system is atrocious). To be fair, they did give us free paper clips, allow us to use their white-out, and the other associate was very helpful at scanning our documents. Until UPS can show improvement in the printing customer service department, I'm using FedEx Office. (Btw why is it not called FedEx Kinkos?)