The Unoptical in San Diego

🕗 opening times

comments 5

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  Molly Prentzel

  :: 13 October 2017 01:40:50

  I came in to mentally prepare myself for purchasing a new pair of ray bans. I bought my original pair on Amazon for $70 so it was hard to stomach the $155 price tag at this place. I got to chatting with Jim and he said I could get my old ones repaired instead, new lenses, arms tightened, etc. I figured it was better than buying a new pair so I brought mine in and in less than 20 minutes I had a brand new, perfect condition sunnies for about $65!! They looked so amazing I questioned if they were actually my old worn out pair that I brought in. Even gave me a new case. 100% recommend, I will be back!

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  David George Johnson

  :: 23 August 2017 23:51:46

  Got an eye exam done then a pair of rx glasses. Lost them. Wanted another pair of glasses so I went back to this place. Glad I did! Friendly staff, great selection of items and convenient location. Thanks everyone! 👍🏽

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  John Parks

  :: 30 May 2017 12:06:12

  They had a customer with the exact same name which they had called by mistake when my glasses and contacts had arrived which added an extra three weeks for purchase fulfillment. They were polite and apologized but also admitted that they only noticed when the other customer had informed them of their mistake. I'm surprised they're not tracking this by order number - names are _certainly_ not unique. It's more my fault for not calling them when I hadn't heard from them, I've been super busy with business and travel so it just fell to the bottom of my list. They also almost let me walk without my contacts in hand - had to remind them on my way out. Nice folks and all, trendy glasses shop - but really can't recommend after my experience. Edit: Raising to two stars since the owner called and left a message outlining that they would be internally addressing the problems outlined above. Some things did not sit well with me on that voice mail: * There was a slight guilt trip for not bringing this all up in-store. I decided to do this is a public forum because glasses and contacts are products people absolutely need. You can't be three weeks late with health products. * "Usually when we text people, but we noticed you were a call vs a text, we get a text right back saying it's not the right person" - Customers should never resolve other customer's order fulfillment issues. I will reiterate - this is a health product, you guys are under HIPAA. There are real privacy concerns here. * I understand that there are two separate businesses that handle the glasses and contacts. However, I expect you as the salesman to manage my sale as a whole unit regardless if you ring things out on separate receipts. I get there's "legal reasons" for not tying the two together... but I'd be shocked if you couldn't have a sales slip and/or notes on my account to show what I have purchased/received at your place of business. Super polite message - was impressed I heard back.

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  Joshua Berthiaume

  :: 14 April 2017 20:30:02

  Huge selection at every price point. It's a one stop shop. They have a doctor on site. Super friendly and helpful associates.

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  Hannelore Malloy

  :: 14 October 2016 05:27:50

  I received some of the best customer service at this location. Very friendly and helpful; They were able to find me the perfect pair of glasses and the service was quick. Some of the best customer service you could get. Great prices as well. Definitely a customer for life.