The Brand Factory in Denver

🕗 opening times

comments 4

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  Okezie Nsude

  :: 01 November 2017 11:38:22

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  Jalonna Kearney

  :: 19 September 2017 21:39:07

  I originally purchased t-shirts from The Brand Company for my sister's bachelorette party under the expectation that they would be delivered to the house I was staying in while visiting Denver. Due to the last-minuteness of the order, I agreed to pay the $25 rush order fee. What I did not agree to as stated in my original e-mail was picking the shirts up at the location. However, the owners (or whoever I am speaking with through an e-mail chain, made an executive decision, without consulting with me prior to payment to NOT ship the items. I expressed in my e-mail below my confusion and dissatisfaction for this inconsideration for the fact that I was visiting without a personal mode of transportation. Ultimately, I requested a refund for the rush order fee but the owner was not agreeable to that request stating the following: TBF: "i was worried if we ship you wouldn't get it in time you can send anyone in to pick up just need to know your name." ME: "Okay. I can get an UBER to bring me there and back, however, this is an unexpected expense since I thought the shirts would be delivered. I think it's fair to be refunded for the $25 rush fee as a means to cover the UBER. Are you agreeable to this?" TBF: "Jalonna, We wouldn't be able to do that we did meet your deadline unfortunately we never got any shipping address. Production got done last night 10pm and it would be impossible shipping these out and getting them to you in time. Normally we could refund shipping but you were never charge for shipping on invoice " At that point, needing the shirts ASAP, I agreed to pick the items up from the store. Unfortunately, upon my arrival at The Brand Factory, the door was locked and no employees were present. At this point, I was extremely frustrated because I am having to ride in Lyfts to navigate throughout Denver. The location that I was at was apparently not the random Washington Street Address they gave me, It was across town. The address the Lyft driver used to navigate me after I requested to be taken to "The Brand Factory" was 12445 E 39th Ave #318, Denver, CO 80239 [the same address located on this Facebook page]. All together, the Lyft rides [there were 2 round trips] cost $75.58. I requested a full refund due to the unexpected expenses of the rides, unprofessional conduct and breach of contract. The owners (or whoever I was e-mailing with has now refused to answer my e-mails after pretty much constant communication all during this transaction. For these reason, I disputed the entire charge for $145.38. I am currently waiting on a response from the owner or manager of The Brand Company.

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  Valerie Gonzalez

  :: 19 June 2017 23:58:53

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  Tesa Bedwell

  :: 07 December 2015 16:36:02