Tee-Jay Appliance en Massapequa Park

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  JOHN WILSON

  :: 08 June 2017 11:53:17

  This the owner of Tee Jay Appliance . I regards to this customer complaint , what we say in the industry " He is barking up the wrong tree " His complaint should be address to the Sharp the Manufacture on why the Service company was NOT notified sooner that the part was no in stock. Over all he got a New A/C from the dealer ! As the service company we did ever thing in our power to service the customer.

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  Ginu John

  :: 30 May 2014 13:51:11

  I had purchased three Sharp A/C units from PC Richard(PCR) on Hillside Avenue a few months ago. One of the units stopped working and I called PCR's service department since it was still in warranty. It appears as though they sent the request over to Tee-Jay Appliance service. A representative from Tee-Jay came in a few days later and checked the unit and said they needed to pull it into the shop for service. (Completely logical) When I called them a day later, one of the reps said, I would have the A/C back by 1 1/2-2 wks. (Great! Jotted this down in my calendar for a follow-up) I called two weeks later and spoke to the owner, who said it would take another 1 1/2-2 wks for the PART to come in and gave me a whole bunch of Jargon regarding the repair (Laymen's terms-look it up!!!). I recalled that he had stated the same timeline TO DELIVER the AC unit back at my residence when I called 2 weeks ago, he then goes on the defensive, "It seems as though you're under the impression that this is like changing a light bulb" (Really?) Clearly exemplifying the prompt, courteous and quality business mentality that TEE_JAY Appliance claims to be on their website. Do you belittle all your customers or their intelligence like that? So today, I get a phone call at my residence from the Owner stating that Sharp said the part needed to service the AC, is back-ordered. (Really? Did it take them almost three weeks to get back to you with that information or did you only contact them once you received my phone call?) He also says that he's now bringing back this non-working A/C to my residence. So, I now need to contact PCR, make time out of my schedule, set-up and exchange this unit at the store. (Couldn't this "EXCHANGE" process have been done between the service center and PCR? Lack of professionalism, really long timelines and the hassle of having to process an exchange, makes this a less than fair service experience for myself and my family. Your customer focus mentality needs as much work as your professionalism does. I may have been a customer needing service for only 1 unit, but I am still a customer. This is one of the main reasons why small businesses find it hard to thrive. Consistently make ALL customer focus your #1 priority and you will see a difference. This was truly unfortunate.