TD Bank in Arlington

🕗 opening times

comments 5

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  David Diaz

  :: 20 October 2022 17:23:17

  Great service, a lady called Rehana helped me, and also did a great job!! Rest of the staffs very polite

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  Farah Malik

  :: 29 August 2022 20:27:34

  This may be one of the worst TD branches in Virginia, and I recommend folks avoid it due to poor management and inadequately trained staff. When I called on 8/4 about a question, Puneet lashed out at me and hung up after making inappropriate and antagonistic ad hominem remarks and denying my request for a document (which can only be sent by the bank). He seemed keen to escalate an ordinary situation and his entire demeanor was of aggravation and outrage at being asked for help and having to take accountability for his branch. He was not open to understanding my experience at the bank – when he himself asked – and hung up after some personal insults and saying something along the lines of how I “barely even use my TD account” as he tried to insinuate that I’m not a high priority customer. On the same day, I talked to Rehana before Puneet. She was unwilling to help (near exact words were “I don’t have time right now”), gave me incorrect and incomplete/misleading information, denied my request for her to transfer me to someone with the time/ability to help, and did not want to be held accountable for the information she was giving by refusing details such as her email and full name (she was hesitant to even give me her first name upon request, and refused to provide her last) before hanging up on me mid-sentence. The situations were nowhere near warranting a combative response and being hung up on twice within hours. Puneet and Rehana were completely unprofessional and unable to provide the simple info/explanations requested. Other experiences at this branch have included a few 1-2 hour wait times (when branch was empty), the branch closing without prior notification on at least two occasions I can remember, overall unpleasant conduct by some (not all) reps, and inconsistent/contradictory information being given out regularly.

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  James Bellows

  :: 10 August 2022 09:48:26

  My wife and I witnessed an interaction between a customer, Allabout Success, and the bank manager, Puneet Bhasin yesterday August 9th early afternoon. What Allabout Success said is completely accurate. Puneet had many opportunities to calm and manage the situation. He participated in the escalation and is a poor representative of leadership behavior. The conversation was loud and in the middle of the bank. He demanded the customer leave and all of this was in part due to his refusal to send some of the clients info to his title company. TD Bank should not condone this behavior. It was reprehensible.

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  Trying Man

  :: 15 June 2022 10:18:15

  This has been my go to branch for years and for the first time I’ve had the worst experience which is very unlike TD bank . Im extremely concerned as this is my home branch . The self proclaimed manager named “Puneeth” for June 14th on duty was extremely rude . The fraud team asked me to connect to the branch and dispute transaction . I went there and the branch manager told me the transaction was reversed and no dispute needs to be filed . He was just about to issue me the new card and then changed his mind and started lashing out and told me to go to a branch that served me better when I asked him why he wouldn’t release the card . I’ve been banking here for 3 years and this is completely unexpected from TD bank . I will escalate to my highest ability and put this in consumer burueau . How can a customer be kicked out of his own branch by a manager clearly on a power trip.

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  Kahlil Stultz

  :: 30 November 2021 04:30:22

  I’ve been a TD customer since I was 15 and had a student account. In almost every experience I’ve had from New York City to Burlington, Vermont, staff gave great customer service. That’s why I was shocked by the rudeness, combativeness and inhospitable behavior demonstrated by the gentleman ”assisting” me on Friday, November 26 2021. From second guessing me, and trying to goad me into “going on the website” to taking a rude and dismissive tone when asking routine questions - my experience was miserable. I don’t think I’m going to return to this branch, and unless you’re using an ATM - I’d suggest looking for another better run and staffed one.