T-Mobile in Yonkers

🕗 opening times

comments 5

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  Raniel Perez

  :: 05 June 2018 19:00:12

  Great customer service and answered my questions

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  William Smith

  :: 26 May 2018 18:04:47

  I recently went to this store in order to port out 4 numbers from Sprint and take advantage of the Military plan. Our representative Andrew was super nice and seemingly knowledgeable. As we continued through the process we started to hit hiccups. First between Andrew and the gentleman he ended up having to call to assist in porting the number they completely switched numbers between devices (i'll come back to that). Then my lines were not setup properly in store (as a group) and as a result my first bill was set to be an additional 60 dollars and would have continued at that rate moving forward. While Andrew was aware of the discounts I would be entitled to (he explained them to me), somehow he didnt apply them to the account. My fiance and I have had to make 3 separate calls to customer service to get things the way they should be. Every phone rep we speak to cant understand how the initial setup got botched so bad. Back to the numbers being switched between devices on the account...I called the store and spoke to Andrew once we noticed the phones were not properly represented, nor the insurance. He explained to me it didnt matter because they are all on one plan. This didnt seem right to me, the customer service rep that I spoke to explained I saved myself major headaches had anything gone wrong with my handset. They encourage you to call the store if you have any issues within the first week or so, if you are brave enough to go to this location, call customer service with any issues that you have. Again, excellent personality, just fell short with the actual work required.

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  merazo12

  :: 16 March 2018 18:59:56

  poor customer service. Store manager and owner please look in to this! You are losing customers. @Tmobile

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  Yessenia Reinoso

  :: 04 December 2017 13:22:51

  No pierdan el tiempo en ese lugar, los empleados son unos holgazanes, si no estan para ayudar a la gente no se para que los tienen trabajando alli!!

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  Joyce Cunha

  :: 25 November 2017 16:33:10

  Worst place ever... don’t waist your time, go somewhere else. Looks like no one need to sell. Would be a great favor if they just got out of business.