T-Mobile in New York

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comments 5

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  syed sayem

  :: 14 March 2018 00:38:24

  Love this store, experienced and friendly staff

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  Ewa Chikh

  :: 15 February 2018 13:52:16

  Great store

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  K Hollins

  :: 16 December 2017 21:26:43

  Raj and Brian helped me out a lot. I appreciate their honesty and help, without trying to force a product or service on me. I'll definitely be returning if I need any needs.

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  Anthony R

  :: 22 May 2017 11:54:59

  Employee was very knowledgeable and answered all my questions very

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  Jonathan Lessuck

  :: 15 May 2017 14:11:30

  The staff here is inattentive at best and uncaring at worst. The first time I came to the store, I was looking to replace my current phone. The attendant could or would not explain why I was not "jump" eligible. After being on the phone with customer care for over 30 min. I went back to the store to buy a.new phone. During this transaction I presented my driver's licence as id. The attendant forgot to return it and I forget to ask so I left the store without it. This was on a Friday. I did not realize this until Saturday evening. On Sunday I called the store and spoke with somebody who twice who told me that they had "looked everywhere" and the my licence was not there. On Monday morning I went to DMV and spent and hour and $20 to replace my licence. At 1:30 Monday afternoon I received a call from the store that they had just found my licence. When I went to pick it up and complained about the time and money their errors had cost me I was met with "HUMAN ERROR" and "WELL, AT LEAST YOU HAVE IT BACK." Not exactly taking responsibility and certainly noneddort to make anything right. There are 2 other T-Mobilenstores in the area. I highly recommend the one on Broadway and 237th street. It is certainly where I will be doing business from now on.