T-Mobile en Fair Lawn

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comentarios 4

• en

  Anna Makarovsky

  :: 20 March 2018 19:50:17

  The worst T.Mobile store I know. Unprofessional service, Long waiting time

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  Janice Ryerson

  :: 08 November 2017 17:00:14

  I would like to thank Aida for all her help today with my new phone and Jasmine were very helpful and pleasant

• en

  Peter Unverdorben

  :: 21 August 2017 18:07:37

  If you like Problems, Incompetence, Ignorance and the worst customer service, go to this store. I was at that store last Friday evening to switch my Verizon Plan to a T-Mobil Plan, 2 friendly young ladies assisted me and my wife. The switch-over was already "very" complicated. During the waiting period I looked around and saw the iPhone 7 on display, I asked if they have one in stock with 128GB, which they had, so I was told !! Half an hour later, finally the sales lady told me it was not in stock, but she can order one for me, I have to pay shipping and handling though, and extra $50 total.,! but since I was already here, I though, lets order it, especially since she promised to upgrade it to 256GB for no charge, which did not happen. The order was made online, now we were waiting for a confirmation from the T-Mobil warehouse,.. and waiting... and waiting. It took almost an hour, going back and forth, between the store and the Warehouse, did they get or not, till finally the sales rep, decided to re-enter the order !!!!! AGAIN we waited,... no confirmation with the signature page was received, as I was told was needed to complete the purchase, After a lengthy call from the store to the Warehouse/MainOffice, I was told the confirmation would be sent in about 6 - 10 hours. Soon as I receive this e-mail, I would need to sign the signature page and send it back, ONLY THAN the order would be shipped. I asked about the second order that was made, being told that its not a problem, and if I don't sign the order nothing will be shipped. THE NEXT MORNING, I received 2 order confirmation from T-Mobil USA. No signature page was attached !! I called the Fairlawn Store # 517D immediately and asked what to do, and that they should cancel the order all together, that it is way to complicated for me just to get a lousy phone . I was being told not to worry, that nothing will be shipped without my signature !! I told the store Person to make sure that the order was cancelled. I was getting several more e-mail from T-Mobil USA confirming the order, with tracking numbers, ??? So I checked the tracking number and got a pop-up page : OOOOPS! "Sorry we run into a problem processing your order"... As late as early this morning Monday the 21st. I received these messages. Well, sometimes late morning today a package arrive on my doorstep, with 2 iPhone 7Plus inside !! .. and my credit card had been charged with $1,955.78 ?? I called the Fairlawn T-Mobil Store, millions of excuses were made by the lady on the phone for what happened. I asked her to send the carrier (UPS) to my home to pick up the box containing (TWO) iPhones, and ship it back to where it came from. Answer: " I can't do that""", and "I have my manager call you right back" 2 hours later - still no call from the Manager "" so I called again, spoke to Chris, same lame excuses for everything, I requested again to speak to the manager, and was told by Chris, he is NOT in today ???, but he, Chris, will call me back within 15 minutes to resolve the issue - still waiting. After calling T-Mobil USA Help Nr. I was told by a helpful representative, that the company is very, very sorry for all the problems they caused, but I have to call UPS to have them pick up the package. This whole ordeal cost me several hours of frustration and leaving me without a phone. I am 66 years old, I normally do not write reviews, certainly not negative ones, because I do understand problems in busniess can occur. But this was just to much ! So if you like to experience incompetence and ignorance by snotty sales people, who probably were never taught what service is, having an attitude and who don't give a damn about a customer, go there, visit that store. Peter

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  Farzana Syed

  :: 15 August 2017 15:38:29

  They are corrupt or seriously dont know their job. 3 months back, I bought a samsung tablet from this store, returned it back unopened , paid all taxes, they still call me every month that I owe some more than 100 $ to t mobile. It means the person at Shop ( fair lawn ave) did not straight up the records when i returned the tablet.