T-Mobile in Chicago

🕗 opening times

comments 5

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  matthew mough

  :: 26 April 2018 18:27:15

  Great staff, that know what they are talking about.

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  Matthew Baness

  :: 25 January 2018 19:14:36

  I worked with Brian, and he was absolutely awesome! He took care of the issues I was having with transferring my number. I am so glad I switched to T-Mobile! The experience so far has been great, thanks to people like Brian.

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  Alissa Kelso

  :: 26 December 2017 15:40:46

  The best service that I have received at a T-Mobile store in 11 years as a t-mobile customer. The workers are polite, intelligent and actually try to address customer concerns!

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  Remy Espino

  :: 13 September 2016 19:06:12

  Worst Customer Service. I usually rave about the level of service T-Mobile provides, but Ebony was the lowest of low at this location. She carried a condescending tone with every customer who walked in and it scared a couple of customers away. If it weren't for the urgency of my issue, I would've left too. She was uneducated when it came to T-Mobile's policies and plans. She had to confirm with her co-worker almost every question that was asked to her by the customer. Her solutions were also very unhelpful. Typically T-Mobile reps go above and beyond but Ebony managed to have zero patience when dealing with both the reps on the phone and her colleagues in the store or over the phone. It made me cringe how bad she was at her job. Every customer that was left in the store couldn't help but roll their eyes and chuckle under their breath with how surprised they were with her half-assed attempt at providing a service to T-Mobiles customers. I've been a customer of T-Mobiles for over a decade now and never would I have thought I would be spending my time writing a negative review about something associated with them. I will continue to use T-Mobile but never will I ever step foot in that location while she is representing them.

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  Larry Stevenson

  :: 21 July 2016 14:10:07

  Not very knowledgeable on all of the products. I noticed they are quick to assist you if you are buying a product or service. If you are there for maintenance you are pushed to the side. I had to go to another store at Randolph and Wells to receive the best customer service experience.