T-Mobile in Hoboken

🕗 opening times

comments 5

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  Anatoli Karotki

  :: 19 February 2018 19:50:11

  Service is awful. Managers are not professional. Even simple operation will take about an hour to complete. But if you visit this office anyway, look for Michael. It’ll give you some hope you complete you operation without big problems.

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  Tousif O mahmood

  :: 03 August 2017 12:02:43

  One of the most awful customer services I have ever received. I went to ask for the t mobile BOGO Samsung. I walked in and noone approached me and three employees were talking to each other. I went and asked about the promotion and they literally said we don't do it and tried to get me out with a quick answer. After pushing them for several times and showing them proof the apparent recently joined manager just said he can't do it. I proved to him that I spoke to customer service and they have notes saying I will be able to get the promotion but all he did was go to the back and check with his manager and said no we can't. They we're just setting me up to fail and trying to get me out of there anyway they can providing no help whatsoever or help me find a solution. I ended up going to Jersey City Bergen ave t mobile store. To my surprise they were the most helpful reps I have ever met. I didn't even have to mention anything before they asked are you hear for the bogo? I pretended like I didn't know about it and they proceeded to tell me that there was a new promotion. After telling them I am interested they basically took care of all of the paperwork and went above and beyond to fix my issue as well as giving me a refund my restocking fee as well as getting me four gear vrs from Samsung for two phones. Tldr: t mobile almost lost a customer because of the Hoboken Branch but gained it back because of Jersey City Bergen Ave branch.

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  Jessica Lynn Rosewall

  :: 12 March 2017 16:46:11

  Great but my watch and phones are still not paired more worried about packaging that service

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  Valentina Mishkov

  :: 16 January 2017 22:26:10

  The associates at this location have no idea what they're doing. On multiple visits, I was told different things by different people. The only way I got the answers I needed was by researching the information on t-mobile. Save your time and go to another location.

• en

  Kevin Peters

  :: 01 July 2016 19:28:17

  Went in to get some info and was greeted very well. The Sales person names was Maia. She was such a big help in educating me on the phones and the plans. She did an amazing job !!!!! and I will def refer her to my friends. Great store great service.