T-Mobile in Seattle

🕗 opening times

comments 5

• 

  Corey Wise

  :: 10 April 2018 22:34:19

  Switched from Verizon, these guys are amazing!!!

• 

  Lauren RM

  :: 27 March 2018 18:33:20

  Sometimes service took a while, but each rep I worked with went out of their way to make sure I got what I needed. I was switching over from Verizon and had to switch over my phone and then get added to my friend's family plan. They helped me transfer over my device and walked me through everything from the easiest way to take advantage of current promotions to when switch my SIM so I didn't have a lapse in service (switching took a long time and I need my phone for work pretty much 24/7). I had an issue that only customer service could address, and the store staff waited on hold and talked to the customer service line for me even though that's not really part of their job. I'm giving them four stars instead of five because the process of switching over was kind of a pain and took a while, but that had nothing to do with the staff at this location.

• en

  Michael Jacques

  :: 10 October 2017 20:11:49

  My screen broke because of the shoddy protector they recommended, but that's not why I'm leaving this review. I came in to ask what my options were and was essentially told to buy a new phone or screw off because I didn't have insurance. No help, no suggestions, not even sympathy. Now I'll be paying more than I paid for this galaxy s8 just to get it fixed by some third party repair company, and be phoneless for who knows how long. As soon as my contract is up, I'm ditching t-mobile like the scam they are.

• 

  Adam Omidpanah

  :: 26 September 2017 16:17:23

  This store mishandled my "cell spot" after I returned it. They did not follow-up to find it, and they have charged me $300 dollars and threatened to take me to collections. They are irresponsible, and cannot be accounted for to manage their poor clerks and terrible service. Because I am a customer I am powerless to get resolution to my problem. Why would I want to keep their terrible device? It did nothing to boost my already awful cell signal. I am more than disappointed. I would suggest to anyone to go well out of their way to avoid this particular store. But more importantly, you should consider another mobile provider.

• en

  Lele I-Am

  :: 07 July 2017 19:37:58

  I visited the shop to enroll in a prepaid plan. Kasha assisted me with competence and kindness. I recommend this shop.