Synovus Bank i Alpharetta

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kommentar 5

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  Selina Pham

  :: 11 November 2022 13:37:44

  Yes. I completely agreed with everyone who wrote the reviews here this branch is doing horrible service. My husband and I had to go with them because they work with our house builder but after you locked your mortgage with them, then they've done. They just tried to be nice and answer your questions before that, after that they will ignore you with your question. For whichever changes in the documents, they just sent over via email without explaining anything. Email - no response, call - dont pick up. Will do refinance with other place but not here!

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  Scott Ross

  :: 13 October 2021 12:09:30

  Not only the worst banking experience I've ever had but the worst experience with any business that I've ever had. I have run $12M+ through this bank and have a $2M loan. It took me five months to complete a request that should've taken less than 30 days. I had to speak to 7 different people within the bank to get what I needed and not one of them ever apologized or acknowledged the fact that they do not respond to phone calls or emails. I had to physically present at the bank, went all the way to the branch manager and finally got them to do what I asked for by yelling in the bank lobby, something I never dreamed I would have to do to get a company to move. They cost me over $50K by dragging their feet and to this day, no one has admitted there was a problem. They just look at you with a blank stare like a bunch of brain dead zombies. DO NOT WORK with their loan department. William Lingenfelter and Matt McLure are HORRIBLE. The branch manager, William Weidman, obviously leads the charge because he is HORRIBLE as well and does not do what he promises you he will do. Unbelievable! I would fire every one of them if they worked for me and treated my clients this way. We have an 8 year banking history with Synovus without a single problem until I made a request of the loan department. I have closed all four of my accounts and have transferred my Securities account as well. I will also be discussing this matter with Synovus headquarters because I'm sure they would not approve. I hope they are demoted or fired. They need to be. DO NOT GO HERE. You have been warned.

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  Parenthia Morrison

  :: 13 May 2021 10:57:30

  Worst Branch ever! They have a banknteller named Dale who has poor customer service skills and was rude. Choose another branch because Synovus Bank doesn't tolerate mistreatment towards their customers.

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  James Hornbeck

  :: 13 July 2020 09:06:04

  Ask for Mark Hoffman! First, he has helped my wife and I countless times with purchase estimates and running different scenarios. Each time he was happy to do it and did it promptly. This past Friday I emailed him some questions about a cash out refinance with some scenarios. He responded with an explanation, but I did not understand it. A couple emails went back and forth again, but I was still not grasping the concept. Then My phone rang and it was Mark. He took the initiative to pick up the phone and call me to make sure my questions were answered. After about a 15 minute conversation it finally clicked for me. During the entire conversation Mark was patient, professional, and really wanted me to understand it. It is rare to have an employee pick up the phone and do what Mark did for a customer. I wanted to let you know his service and knowledge is greatly appreciated. Thank You so much.

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  Andrea Green

  :: 07 April 2020 12:54:25

  We used Theron Barbour and his team for a mortgage. Such poor communication and follow through had us homeless for 3 days which cost us over $555. The stress and headache was unacceptable. His apology of NOT doing his job correctly did nothing for us. We had no where to live with 2 dogs and a child. Do NOT use this bank or Theron Barbour for any loan unless you have no care of when it gets done.