Strike Smart Home Security in Las Vegas

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  Mike Antonucci

  :: 20 April 2018 17:45:52

  The owner, Gary Bender is not a good person to conduct business with. A little over 3 years ago I had signed up with Monitronics. At the time Gary Bender was a contractor with them and owned the company NSA. His outfit installed my system and we did not have any issues. Three years later he contacted me and requested that he get my business back. He stated my contract was up with Monitronics, now MONI, and he had switched over to Safehome. I took him up on his offer so I signed another three year contract with him. The problems started the first night they installed my system, it went off two times in the middle of the night....false alarms. He told me he would send over the same guy the next day, but all the guy did was call and attempted to trouble shoot over the phone. That did not fix the issue so we ended up having his people come back two more times before the issue was fixed. I was more than patient with these inconveniences. So what really made my life a complete cluster was when he sent me a cancellation form letter to send to MONI. I completed the letter and sent it and then found out from MONI I had another 2 years left on my contact. I immediately contacted Gary and he told me he had me down in his database on a 3 year, not a 5 year. He further stated that this was his fault and he would cover the remaining amount on my contact. He said he would send me a check to send to MONI so when I received the final bill I contacted him by phone and email and didn't hear back from him. I called again the next day and spoke with him on the phone. He promised he would place the check in the mail the next day. Almost a week went by and I did not receive anything. I called him again and left a message. The next night I received a text from him and he said he was approved for my refund??? He said he would bring the check to my house the next day. At this time I did not believe a word he had to say. I called Safehome the next day and they told me they would cover the cost of the remaining balance I had with MONI. I received a check from them a week later. In the meantime I had to cover the cost to MONI since the bill was coming up due. Gary Bender is a sly salesman and will tell you what you want to hear so he can get you to sign a contract with him. If he contacts you PLEASE do not make the same mistake I made with this man. I basically went through an entire month getting the run around with him because he had no intention of covering the cost of my remaining contact. All he had to say was the truth and to contact Safehome. I will never allow him or his crew anywhere near me or my house in the future. UPDATE: So I get a call today from Gary Bender after my posted review today. He left a message saying that I may think I know but I really do not know. He says that Safehome gave me the wrong information and the money for my contract buyout with MONI came from his account. He also wanted me to remove my review. Well, it’s not going to happen because I have every right to post my opinions about any business transaction....called freedom of speech. When he was giving me the run around for the 2 week period I was stuck in two contracts , how is that a good business practice? You don’t tell a client one thing and not follow through with your word. I went ahead and called Safehome when it was clear to me he wasn’t mailing any check and, when he lost all credibility with me. I took care of the situation on my own so if the money was taken out of his account as he says then fine. However, everything else on my review is what really happened. I did not ask to break my contract nor have to deal with this hassle the last month, he contacted me requesting my business and I took his word for it when he told me he would mail me the check. I am also not made out of money and work hard for every penny so to me an unexpected $800 expense is a lot to come by.