Starbucks in Chula Vista

🕗 opening times

comments 5

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  Phillip Silva

  :: 19 April 2023 18:44:32

  They never seem to get my drink right here. I go to several different Starbucks throughout the week and most other stores make my drink with no problem, not this one. I have only visited this store a handful of times because literally every time I go here, they get my drink wrong, so I stay away. Which is a shame because it's the closest store to my house. The first couple of visits here, when they got my drink wrong, the people working acted like I was a huge inconvenience when I asked them to please fix it. I keep thinking I'll give it another try every so often but I continue to be disappointed. I'm not sure if I'll ever come to this store again. I get so much better vibes and experiences at other stores to waste my time or money at this store.

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  BigBoob Princess

  :: 25 March 2023 14:09:24

  They’re a very rude establishment here. I would recommend going to another Starbucks. I’m a regular here as well and they always have attitudes it’s upsetting because I’m always extremely nice and I never get the same energy here.

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  Cesar Corrales

  :: 12 March 2023 15:46:51

  I’m a regular here and I’ve got to say, you hope that the service gets better every time you walk in. But it only seems to be getting worse. I usually do a mobile order so I don’t require much of their service, but when I do I feel like it’s better to just walk away with my drinks. I end up waiting an uncomfortable amount of time without any acknowledgment. It’s alright though, I understand not all people are morning people. But a simple hi goes a long way! As someone who lives just around the block, I take my Starbucks business to another location just to avoid feeling like I’m invisible. I’ve held off on reviewing this place because I do think that there are a few (very few) workers that actually care about their customers. But the vibe has just gotten so negative that I hope this review helps the Starbucks team realize that they are affecting the overall customer experience. Please do better guys

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  Maryi Cc

  :: 22 February 2023 23:06:19

  Nice location for customers nearby, is good in there. Open space to sit inside and outside for anyone close by. Reason for two stars: ever since they open this place customer service, sucks. The worst customer service ever. Very rude, no work ethic, very undesirable cashiers and manegement is not support when mentioning bad customer service. When complained about cashiers rudeness when taking orders they give horrible drinks that taste more watery than what has been order. Also, Today around Noon while waiting in Line I saw two ladies trying to order something from the cashier, not only they were rude to their amicable request, they also had no tac to say things politely to customers and were telling them to get out of line and order after. What kind of customer service was that. The saddest part is that even manegement was rude as well. They were in line, this two ladies, and there was absolutely no reason for them to be treated with such rudeness at all. The cashiers not only came up with the answer "because they were busy they have a need to be rude to those ladies and other customers, including me!" That is the only excuse they provided! and if u say something they will even make your drink terrible and is a waste of money and had to throw it away. This place should be inspected. It is sad how bad they are when busy. There is never an excuse for rudeness at all no matter how busy they are, is not excuse. Many go and spends more than 10dlrs a day for a drink that can be made at home, but most choose to spend our hard earn money to this facility to receive rudeness! Dont think so. Will definetely do not recommend an starbucks from this location at all. Feel bad those old ladies and saddest part is that many customers were willing to accept that kind of treatment for a coffee. This location needs to make major changes for manegement and customer service.

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  Karen K

  :: 16 February 2023 15:50:13

  Horrible experience I live close by, so I ordered online, one drink and food. Waited over 15 min once my order was supposed to be ready. I was missing a Kale bite, so I asked politely. The girl that was there ignored me until I almost yelled at her for help. She said they were “working on it” with a really bad attitude. I was waiting and waiting. Another girl finally said they were there already. They usually packed them on a bag, this time they used the oatmeal container, no utensils were offered. They saw me waiting for it, didn’t even bother to be nice to tell me it was ready until I had to ask twice. Don’t recommend this place at all. Starbucks at las Americas Outlet are so friendly, I rather drive there. Not coming back.