Stadium Goods in New York

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kommentare 5

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  Calvin Boyd

  :: 23 May 2018 07:19:15

  Their app had a price $40 less than what I was offered in store. When I asked the associate why he wouldn’t honor the lower price he kept referring to an “online only silent sale” and became extremely frustrated when I asked questions. I asked If I can order online and leave with them from the store he refused and told me to just order online. In today’s retail climate I was shocked at the lack of focus on customer service, and the rigidity of a silly policy. Retailers have to understand, and better leverage the cohesiveness of a digital and physical strategy of appealing to customers as a means to create seamless experiences and brand loyalty. Stadium clearly doesn’t get that...perhaps I’m not the typical “sneakerhead” but they need to do better for all of their customers, and this guy I dealt with needs to be reprimanded because his interpersonal, and conflict management skills are abysmal considering his job is literally to interact with people in a retail setting for a living. ***Update I was contacted by customer service based on this review. I was offered the online price and the ability to go back to the store to pick them up. The Manager I dealt with seemed apologetic, but still a poor experience overall.

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  Keli Jones-Dailey

  :: 17 May 2018 12:48:07

  I recently ordered a pair of Nike Air Prestos from their website. I wasn’t satisfied with the product and I’ve been trying to contact the company for an exchange/store credit since the shoes arrived. So far, the customer service is GARBAGE. I’ve sent numerous emails and called the company several times with no answer. This was my first time ordering from a retailer like Stadium Goods and I am extremely disappointed. I would encourage everyone to buy from major retailers with reputable/outstanding customer service and return policies. Stadium Goods clearly doesn’t respect your patronage. One star is generous.

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  Kayla Garcia

  :: 24 April 2018 13:28:22

  Giving one star because of the nice store layout. Order a pair of shoes online, and was sent the correct box but wrong shoes inside. I paid EXTRA for two day shipping, and did not receive them until about 5 days later. Went into store which I was given a full refund. It has been a week and I’m still seeing no refund. Would not recommend.

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  Cheryl Herman

  :: 13 April 2018 12:15:25

  Stadium Goods is the best sneaker store in NYC by far!! From their cool sneakers to their amazing employees. They showed me and my family a great time. We would like to give a huge shout out and thank you to Jeff for helping us with whatever we needed.

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  David Bao

  :: 28 February 2018 23:54:18

  Stadium Goods is my go-to consignment store for sneakers. Their staff is very friendly and knowledgeable. As a buyer, they carry almost every sneaker you can imagine so it’s basically sneaker heaven. As a seller, the staff helps you price your item so that the item will sell fast. Their online seller portal is also user friendly and allows you to adjust prices so that your prices remain competitive. Lastly, their partnership with Complex where celebrities shop for sneakers in their store is very entertaining.