Sprint w Jersey City

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komentarze 5

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  Melvin Sims

  :: 07 May 2018 12:43:57

  I had a great learning experience with jaleel I will spread the word

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  Theresa H

  :: 01 May 2018 19:06:03

  I honestly don't know where to start because the experience I received here was HORRIBLE . WORST CUSTOMER SERVICE EVER RECEIVED! I was in this particular store on Sunday April 29th at about 2:30 pm or so. Trying to open one new line of service potentially adding another one down the road. Was first greeted by Steven and everything seems like I was in the right store at the right time until I started asking significantly amount of questions by me and my husband. This representative is the worst representative I ever met in my life. The amount of shadiness and attitude this guy that was coming from him beyond horrible. The attitude we received from him was beyond speechless and will Never come back here nor recommend and I work right next building and I will do everything in my power to write to the CEO about this kind of representative and the way I was treated. We specifically told him to let us know about any fees to explain everything in detailed. The assistant Manager which was helping another set of customers had to help him to answer our questions because it seems like he wasn’t well educated about his promotions . And after we signed everything he tell us about an activation fee that was promised to be waived in a customer service , and other stores he refused to waived it , gave us attitude and more attitude. A shame that there’s rep like that working for sprint went they’re improving. This store need to eliminate reps like that. I decided to go to another sprint store were my service and time was valued and they didn’t give me a hard time. WAIVED MY ACTIVATION FEE, DIDN’T GIVE ME ATTITUDE, WASN’T SHADY NOR RUSHING. I will go back to the store to speak to the store manager when I have a chance. Feel very annoyed. PS: DO NOT GO TO THE STORE AND TALK TO STEVEN HE IS WORST REPRESENTATIVE WITH HORRIBLE ATTITUDE HE WILL TRY TO SCAM YOU AND NOT WAIVE ACTIVATION FEE !!!!!!!!!!! THIS SPRINT STORE NEEDS CHANGE!!!!!

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  Syed Ibrahim Ali

  :: 07 November 2017 16:58:37

  One of the worst experience Rude staff. Play with customers. I'll never visit neither recommend If there was an option I would have rated zero. Sprint should immediately revoke their dealership

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  Custom Center

  :: 15 March 2017 16:41:36

  Thank you all for the reviews, as the honesty is appreciate, However I would like to invite all (whether just shopping or stopping by to say hello) to our brand new Sprint store in side the Newport mall, you will not be disappointed. The Customer Center prides itself on giving 5 star experience in both sales and service. Thank you

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  Sam Mirror

  :: 29 November 2016 11:53:41

  WARNING!!! This location is by far the worse Sprint store ever (not that Sprint as a whole is a good company anyhow). Nonetheless, I recently went to purchase the new IPhone 7 from this location and was quoted $200 by an incompetent Sprint sale rep. I eagerly agreed since I thought it was a reasonable price and was lead to believe by this incompetent sale rep that this was the final cost after he had verified my account details. He began the transaction, canceled the lease on my current IPhone 6 and rung up the new phone. 15 minutes later, the transaction was near completion, and he paused and said “Oh- I’m sorry but I’m going to have to charge you another $350 since the account is saying that a deposit and activation fee is required” (keep in mind; he already had my credit card at this point). I immediately halted the process and told him a thing or two about professionalism, the way in which this transaction transpired and how inappropriate it was for him to ask me for an additional $350 after beginning the transaction. I then told him that this was not acceptable and I would NOT pay that amount. I asked had my credit card been charged and he said “No.” Lying to both me and the Assistant Manager who was present when this occurred, he reassured that he had not charged me. She reiterated the question and he said “no, I’m sure I didn’t charge her.” The next morning, I see a $201.38 Charge on my credit card. I’ve been calling the store and customer service since 11/14/2016 and still have not been refunded my $201.38 yet. Here’s the best part of this screwed-up experience, Sprint places a mega $500 charge on my account for cancelling my lease early and not returning my equipment (IPhone 6). Now, my service is disconnected and customer support is unsupportive. They are unprofessional and continuously pass my complaint calls from department to department. Sprint currently owes me a little over $700 not including the number of hours spent talking to their degenerate customer service reps. My next step is legal action against Sprint. I’m so tired of these large corporations bulling everyday citizens who patronize their almost worthy organizations.