Spring Bank in New York

🕗 opening times

comments 5

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  David Morgan

  :: 04 June 2018 18:36:24

  I genuinely wish that I could give a better review, because I wanted to be a part of a local bank that was impacting the community in meaningful ways. I was also very impressed that Spring Bank was listed as a B Corporation, since that is a strict standard of social and environmental excellence, which I trust. But my experience with Spring Bank was unnecessarily difficult, and left me very troubled. I simply did not feel as if my money would be held in safe hands. I'm unsure whether it is the staff or the bank itself that is unable to handle basic functions of opening someone's account, but multiple mistakes forced me to close all of the accounts that I had opened in a matter of weeks. Within 10 days of me opening an account, a bank representative mistakenly deposited someone else's check into my savings account. I only noticed the mistake after I tried to create my online banking account. I was not alerted of the mistake by bank staff first. When I alerted the staff of the mistake, they were apologetic but I still had to wait a number of days before the error was completely cleared. It also took multiple phone calls for them to give to me a clear estimate of *when* the check that was not mine would be removed from my account. I then had to specifically request a written record of the mistaken check, and had to explicitly state that I wanted both the specific amount of the check and the date it was incorrectly deposited into my account. I requested this information so that I would not be held liable for anything in the future with this check, but it seemed odd that a bank would not proactively own up to their mistake and provide that information to their customer before the customer had to ask for it. I originally opened one personal checking account and one business account, along with two savings accounts. While I received a card for the personal checking account, I did not receive one for the business account. I had to call once more to request my business account card, as it seemed the representative handling my accounts forgot to process that card. It is very odd to me that a banking institution would have such a delay in issuing a new customer their appropriate cards, in order for that customer to begin actually using their account. Is this not the most basic of needs when creating a bank account? To make matters worse, when I tried setting up the card by phone, I was met with numerous system errors. Again, I had to call the bank to determine what the problem was. They could not determine why I was met with so many errors, but said that they would manually fix it. They asked me to tell them what pin number I would like on my business checking card, and they would manually input it in the system. I refused to do that, as that seemed like an incredibly insecure and makeshift method of beginning what is supposed to be a secure account with a reputable bank. Though others may have luck with them, I cannot recommend this bank, which is very unfortunate.

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  Raquel Milena Ladino

  :: 01 May 2018 14:18:48

  CHANDNI THAKKAR Branch Manager is the worst manager i ever had an encounter with her customer service skills are quite off treated me without any respect ... SHE NEEDS TO BE FIRED

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  NICHOLAS SCHWEIGERT

  :: 02 March 2018 11:19:33

  They wouldn’t cash my check because they claim the number to verify it was out of service. If that’s the case then why do I have no problem when I go to check cashing places and they do verification. Also the ATM machines do not take cash deposits so don’t waste your time going there after hours because the ATM will say “hardware error” when you try to make a deposit.

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  Greg Fielding

  :: 28 January 2018 16:00:01

  Great bank, great staff

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  Sharonda Payne

  :: 06 February 2017 17:48:40

  It busy but it worth it because when it your turn the customer service is amazing