SP+ Parking in Washington

🕗 opening times

comments 5

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  Zac Gaetano

  :: 16 March 2018 19:20:06

  HORRIBLE. Sadly I live in the Apartment Building above it, so it was my only option. There horrible website ended up charging multiple times for my first month and it took 3+ weeks to resolve the issue, they have no advertised phone number and have a horrible e-mail system for support. I finally ended up finding the local manager to get the wheels moving with there head office.... but even that took two weeks. If you have a option, go somewhere else.

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  Dan Barrett

  :: 18 October 2017 13:44:44

  The hours I saw posted were Saturday and Sunday 12 am-12 am (24 hours). We got back to the garage at 12:30 Saturday night and the garage was closed and locked, and no one answered the phone number. Had to Uber home and then back in the morning, and at 9:30 am Sunday morning it was STILL closed and locked. This time they answered the phone and it was another 20 minutes out so before the garage was finally opened so I could get my car and leave.

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  Matthew J. Kessler-Vaughn

  :: 17 October 2017 13:56:50

  Unfortunately beholden to this lot as it is below our apartment building. The attendants are extremely rude when you ask them a question. "Customer service" is non existence with this company as well. I had a number of problems/issues for which I called SP+ and left multiple messages. Never heard a peep from anyone. They routinely change the "rules" and oversell the level of the garage which should be reserved for tenants of the office and apartment buildings that pay for a monthly permit. Since moving there in June I have come home three times and have not been able to park in the garage because there were no spaces available. They allow cars to park everywhere in the garage including unlined spaces, ramps, etc. making easements barely one way and extremely dangerous. Recently my access card was not working at the gate and I had to ask for assistance from the garage attendant. After verbally belittling me he meandered over only to see that the problem was in fact not me but rather their equipment. I attempted to contact the DC government only to be told that they couldn't do anything as it was a private garage, even though it is a public business. So basically SP+ has each and every one of use stooges who have to pay each month over a barrel. Good racket if you can get in to it.

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  Elona Pingshaw

  :: 07 June 2017 12:18:41

  My favorite store , customer service on point & polite.love my special just for u. Friday sales.

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  Matt Nelson

  :: 06 July 2016 13:40:00

  Signed up gave a rate then after talking to 10 people it was wrong rate and the new rate is 100 more. Thankfully they can reimburse in 5 days, but no attempt to right the wrong of the misinformation and guaranteed rate.