SMC East Bay en Oakland

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  Ann Michaels

  :: 06 March 2018 16:54:22

  I have called the property manager to resolve a fee issue. He has not even returned my phone call. Very poor customer service. Tenants, don't have a concern and expect it to be resolved. They are very good at taking your money, but do not believe in customer service. What a shame.

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  Tyler Van Arsdale

  :: 23 November 2017 11:53:26

  Would never choose them again if I had a choice of rental places to live in the bay. Tried to increase our rent mid-contract (illegal). Closed the parking lot area for 2 months for a “shed” that...ended up being a new apartment. Tried to charge a $25 move-out fee that wasn’t in contract. Shoddy workmanship on the renovated apartment i was in. Had a 1/2” gap between windows they had to repair. Vents were banged shut to half the house in the ceiling. Cable was disconnected in the walls so had to get a repairman to make a new connection. Didn’t bother to dust the tops of cabinets after construction, etc. Total lack of detail. New property manager was compassionate though - appreciated her for that. But the company at-large is one I’d rather never have to deal with again.