Shell in Falls Church

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kommentare 5

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  Musa M. Turay

  :: 05 May 2018 14:30:38

  Okay thanks NEW INSPERTOR RHIM NICE THANKS

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  Rolando Carrillo

  :: 05 May 2018 09:34:50

  New inspector Rhim very GOOD CHECK FOR CARS

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  Kevin McFarland

  :: 17 April 2018 12:32:53

  SUMMARY: We paid $250 to Midas to find that the $3000 we paid Yorktowne Shell for earlier work on the brakes did NOT include closing all the brake bleeder valves. Yorktowne Shell quoted us $1600 for an error in earlier work they did on my brakes (that earlier job cost us almost $3000 to complete). After having issues with my brakes again, the shop told us to come in and that they would fix any errors with their work for free. Of course, when the time came, they told me that their work was perfect, but that some other, unrelated parts had started failing. Since these included parts that should have lasted another 5-6 years, we started getting suspicious that these people weren't telling us everything. Instead, we took it next-door to Midas, which charged us two hours+ of labor to find that a brake fluid bleeder valve in the rear right side had been left unclosed. We paid $250 to Midas to find that the $3000 we paid Yorktowne Shell for earlier work on the brakes did NOT include closing all the bleeder valves. You can see the other reviews on here have a general trend. My family has been going to this place for almost 8 years, and these reviews accurately reflect our feelings with this place. This place will get the work you ask for done on-time, which is about all that it has going for it, and if you're a long-time customer they'll see how to reduce labor parts. That said, they overcharge on parts by a lot. They also will add in small things you don't ask for like state inspections, even if your car was inspected a month ago. Though I don't know much about cars, it seemed to me like these people were always trying to get new parts coming in, and never tried to work with what was already there. The manager, Preet, is incredibly good at looking you in the eye and telling you things with a confidence that makes you believe him. Trusting his confidence almost cost my family an extra $1600 this time, and who knows how many thousands of dollars in the past 8 years. Apart from costs, the fact of the matter is that these people worked on my brakes and several weeks later my brakes failed. If that failure had happened on a highway, I might not be here. After the failure, they tried putting the blame on anything but their own work ('No, there is no way it could have been us'). Apart from the costs and worrying about getting ripped off, I would never, ever take my car here ever again because I value my life much more than these mechanics do.

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  Gerard B

  :: 31 January 2018 16:32:08

  I’ve never done reviews or anything like this to all service oriented businesses I run before but this time I would like to share my thoughts and opinion about my experience for this shop! I don’t want to be specific about what service I need to be done to my vehicle that time. Just like some other people Instead of fixing it on my own I don’t have luxury of time to do it so I just rather pay and get done with it! I know mechanics shop industry is always carry bad reputations and for me I want to try their service since it’s so close for where I live at! When I went to their shop I decided to play DUMB and don’t know exactly anything about car and see how will they respond! And I’m right after initial check up they told me they cannot fix it instead they give me other option which it doesn’t make sense at all plus they will charge me $ for their option that nothing help at all to solve my problem !of course I declined. I made this review not the intention to bad mouth this gas station but instead help some future clients and customer if they will decided to use this shop! Just find something that really have good reviews or even you pay top dollar but it’s really worth it! This business have no ability to hire good mechanics instead I called them only parts changer! If a business had no ability to pay good money basic sense you cannot hire good mechanics too because they will work somewhere else. All you can have is all left over low quality workers that instead helping you out it will Sucking up your wallet, give you more stress, no courtesy at all! And just overall giving you a BAD SERVICE!

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  hi hello

  :: 28 December 2017 11:56:26

  It would be nicer if mechanics think more about their customers. Their attitude towards customer is really bad and they never think on the other side of the fence. They need better customer service if they want to run this business. I don't think I will go back to this place again.