Shell in Burbank

🕗 opening times

comments 5

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  Sal Carreiro

  :: 01 September 2022 12:22:53

  Used the carwash, paid cash, machine didn't give change but printed a receipt to get change inside after the wash. Went inside, clerk says "no change for outside. Credit card only." I tell him the machine didn't give change and it told me to come inside. He then says "No no, machine it exact change only, you want change you do it inside first!" I tell him that isn't posted anywhere, and you need to give me my change. He said he cannot. I asked who do I need to speak to to get my money, he says I don't know. I ask is there a number to call? He points at the doors Shell corporate phone number. I say okay, do you have a pen? He shakes his head no. My calm face now angry I say "what? Can you please give me a pen to write the number down!?" Pointing at the pen near him. He finally give me the pen, I write it down and leave. I called but they are closed, so I write an email. They responded by saying "Thank you for contacting Shell. Upon checking, the station you are reporting is not a Shell branded station. Please also be advised that the Shell stations in the United States are independently owned and operated. For your concern, we highly encourage you to file for a formal complaint directly with the station you went to." At this point I'm thinking of calling the police after being robbed by this independent owner.

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  Michelle Hernandez

  :: 06 June 2022 01:35:13

  DONT GO TO THIS CARWASH! Attendant was rude!!! He suddenly came out mad and told me basically to shut up and no refund. I lost my money. the dryer broke down before I can even use it and I paid already. He didn't want to refund my money. He kept telling me he didn't want to hear it and told me I lost my money and it's my fault. SHELL update your carwash. This is not how you should treat your customers! I will tell my friends and family and post on media to warn others. Cause all the other reviews here on Google are all the same one star rating about the attendant and the carwash problem!

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  Brittany

  :: 05 May 2022 17:48:25

  Car wash is just OK. But be aware that if the dryer doesn't come down or messes up for some reason you'll basically have to fight with the workers to get a rewash or refund. They told me no even when it clearly didn't dry my car (my car was fully wet) so my Husband had to come in and they refunded us after he demanded it lol.

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  Google User

  :: 08 February 2022 09:39:51

  Don't use the car wash. The dryer does not function fully. You'll be leaving with water stains all over your car. Operators are aware and warn you to drive through extra slowly because the top dryer does not descents anymore. However, it does not matter how slow you drive and how long you stand there, you eventually get buzzed out and you end up with a half dry car. The responsible thing to do would be to fix it instead of having customers receive half the service they pay for.

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  D C

  :: 01 February 2022 14:37:18

  I will never return to this shell station again. The middle aged male attendant working on Mondays at 5:15pm was making the whole transaction of purchasing gas extremely difficult. I felt that he had some sort of prejudice against me. It was such an awful experience. I used to frequent this station often but after this last interaction, I don't even think I'll consider this station as a last resort.