Sears Outlet i Gilbert

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kommentar 5

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  Tunaburn

  :: 27 March 2018 02:15:58

  Good prices on nice appliances. The manager is one of the nicest people around. Really went above and beyond for me. Would have been a 5 star but the delivery service used refused to install even though I paid. The manager refunded me and apologized profusely though and even came to my house after work and installed it for me himself. Ask for Manny if you need anything and you are sure to get great service. Just don't use their delivery.

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  Jessica Leon

  :: 26 March 2018 21:38:53

  Looking for new washer, dryer and fridge. Had cash in hand, I was in the store for 30 minutes and no-one had said a single word to me. Went to JC Penney and spent less than I would have at Sears outlet and got a new dish washer that I did not even need.

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  Kimberly Helmick

  :: 08 January 2018 16:57:18

  I had an overall great dealing with this location! I bought a washer march of 2017. I bought the 5 yr protection plan (thank god i did too) and had to warranty out my washer. Since i bought it here i went back to get a new one! Manny was amazing. Mine was no longer available but he found a new great fit with all my current features and then some! He did all the warranty paperwork for me and delivered it when they said they would. Delivery guys were freaking amazing and super sweet to my dog who barked the entire time. I felt safe with them in my home. Going back to buy a fridge next month :) FYI: we worked with Zion also, and he was super amazing too! Great with my kids while we shopped around which you dont commonly find.

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  Ron Mitchell

  :: 26 November 2017 16:11:50

  If i could give their delivery a negative number I would. This has to be the worst delivery service I have ever seen. We were promised delivery on Friday and they had ZERO contact with us unless we called them. It is Saturday night and I have had my delivery pushed back 4 days till Monday with no logical explanation. With how inept they have been I doubt I will see it then. They decided to take off on Friday (no call), Saturday another poor excuse (no call until I called them) and when I asked for a Manager I was told he is being an idiot today and will call me back (no call received, don't want to break their wonderful track record of ineptitude). So now I have to take another day off to get my purchase on Monday. It's sad because the sales associate when we bought it was great. I feel sorry for him because he is the only person who seems to do anything properly at this location. I will be calling their corporate office because they obviously fail on the delivery side of their business and they do not care that they fail either. Update, called on Sunday to speak to Manager Vince. Sat on hold for over 24 minutes without speaking to Vince. I was told I was going to receive a callback from Vince and never did. I called them to get information because Vince refuses to call me. Just when I think the customer service can't get any worse it does. At this point I want Corporate because I am a Manager myself and if I treated a customer like this I would be looking for a job. Final update, Manny the person who we bought the refrigerator from is coming to deliver on Sunday on his day off due to the other employees and managers ineptitude. Thank you to Manny as you are the only person who cares about customer service at this location. I hope they appreciate you and give you a raise as you are the only person who did anything to help us.

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  susan goodrich

  :: 20 July 2017 00:19:06

  We got a nice price on a fridge there a few years ago and stopped in again to look for a washer and dryer. There were 5 or 6 employees at the counter and one asked what we were looking for. When I said "washer and dryer" she asked if we were looking for a set... because they "don't have many of those most of these are all dryers", she said. "So look around and see if you have any questions". Uhhh...yeah...we had a question...where are these washers? Did she really expect us to hunt through 100 dryers for the 5 washers? When we looked at the washers they had, none of them had the sizes or the features on the tags. Little miss helpful has to look them up individually on the computer and she's not too happy about it. We were clearly bothering her so we left.