SDCCU Chula Vista Branch w Chula Vista

🕗 godziny otwarcia

komentarze 5

• 

  Faye Montero

  :: 28 April 2023 18:31:44

  Really frustrated , had to update my married name. The bank issued me a new credit card and debit card. Not only do they no longer do cards in person but they also no longer allow you to customize your pin. I am tired of how outdated SDCCU is. If EDD cards can allow us to customize our pins , SDCCU should reinstated their customizable pin feature. Also in December our account was hacked , an unknown phone number was added and there was a large ACH withdrawal was scheduled. I still have yet to hear a resolution to that and an explanation as to how my account was hacked.

• 

  Omar Cortés

  :: 17 March 2023 15:04:52

  It's Friday, why are there only 2 tellers working the counter? Last time I was here there was also 2 tellers it took me 30 minutes to be helped but there was only 2 people in front of me...

• 

  Ana Jimenez

  :: 02 December 2022 15:32:24

  I had an auto loan processed through a dealership years ago when I purchased a car. All the paperwork was done at the dealership, and I would get monthly statements from SDCCU until my car was paid off. But, I also received monthly Savings statements for an account of $1 that I never opened. This was my first time stepping inside a SDCCU branch and I came with 2 purposes. I wanted to know if I did have a Savings account with them and if I could open a Checking account. I arrived about 10 minutes early to the appointment. The person at the front desk had me sign in and then had me go up to the front with her to go over the account options and to sign the paperwork. Now, I have opened bank accounts with other institutions before. This was the first bank where I had to stand the whole time while she typed away at the computer. At other banks, I would be seated at a person's desk and we would review the intents of the bank accounts. Other banks also would turn their desktop screen towards me so I could read the Terms and Conditions before signing. The person who attended to me at her desk had her computer facing her the whole time. In fact, even if she had wanted to, I don't think the layout would have allowed for her to turn the computer to face me. Instead, she verbally told me some conditions and had me sign an electronic signature pad. When I entered my SSN for the credit check (which other banks did not require when opening accounts), I specifically asked if this was a soft inquiry because I didn't want my credit score to be affected. The banker did affirm that it was a soft inquiry. Well, she lied because it did show up as a hard inquiry affecting my credit score. The bank itself was neat and quiet but the organization and the banker I interacted with are not transparent with their clients. I'll keep the account open because it does help me manage different savings when they're in separate bank accounts but there's something off with SDCCU. Tl;dr: They'll run a credit check affecting your credit score if you open an account. I still don't know how a savings account was opened without my approval. They aren't as customer oriented as other banks. Fees are low if you enroll in eStatements and they do offer better ROI for CD's. Be careful when dealing with SDCCU.

• 

  Zach Lazarus

  :: 03 August 2022 12:02:43

  Very poor customer service! The manager Claudia needs to make a swift career change to somewhere where she does not have to interact with customers, perhaps a prep cook at a fast food restaurant would suit her well.

• 

  Jacqueline García

  :: 06 April 2022 17:03:57

  I love SDCCU and am pleased with everything except for a credit card that I applied for. This is the second time I apply for one and I don't get approved. I have an account with this bank, my credit score is good, I have a car loan with SDCCU and always make my payments on time. I would like to know the reason why I'm still not getting approved.