Sarni Cleaners in Boston

🕗 opening times

comments 5

• 

  Chelsea D

  :: 21 May 2018 21:34:57

  Pickup and delivery service is NOT same day as advertised. My laundry was lost with no record, and took over a week to be returned. Customer service is insincere. I would not recommend their services to anyone.

• en

  George Taylor

  :: 17 April 2018 22:46:24

  Should have read review and not wasted time going. Rude and inefficient. 3 day turn around when sign says same day! Had to wait for person to return ‘from the back’. Rude woman it front didn’t bother to get her.

• en

  Danyil Medvedev

  :: 02 February 2018 11:19:53

  Damages my clothes. Owner & employees are extremely rude

• 

  Francene Anaya

  :: 10 January 2018 06:10:44

  Lifesavers, no doubt. They have a key to my house, they pick up my laundry and bring it back sparkling clean and neatly folded, sometimes on the same day!!!! I've been using them for about three years and they have never so much as lost a single sock!!! Totally reasonable prices too- I feel like it costs the same if I go to the laundry mat and do it myself!!!!

• en

  Brendan Slagle

  :: 01 May 2017 11:27:09

  I'm Sarni I ever used them! I wish I could rate them negative 356 stars. I dropped off two bags of laundry for wash and fold service at their Financial District location on a Tuesday and was told they would be ready for pickup on Thursday. After Thursday came and went and I hadn't heard anything I called them on Friday afternoon. The person I spoke with couldn't find any record of my laundry in their system, but promised to check in with one of their other locations and call me right back. Long story short, it took 5 additional phone calls between Friday and Sunday to find out where my laundry was (being promised I'd be called back after each of them, but never getting any return call). When I finally did get an update they said the laundry wouldn't be ready until Wednesday at the earliest. When I finally got word that my laundry was done (on Thursday), I picked it up but they were missing one of the bags and had no idea where the rest of my laundry had gone (there was also a random stranger's shoe amidst the randomly assorted laundry). When they found the other bag at another location (in the North End) I asked if they could deliver it to me, which they said they could probably do the following week (nope!). Instead I had to drive back into the city at rush hour to pick up the remaining bag before they closed. The best part is that they promised not to charge me due to the total cluster-F, but when I checked my bank account there was a charge from them. Now I have to dispute the charge and waste more time because of their incompetence. Seriously, do not risk having all of your laundry lost or ruined by these idiots.