Samantha Nguyen-Le - State Farm Insurance Agent in Mansfield

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comments 2

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  Rebekah Gayle

  :: 01 June 2017 12:09:08

  HORRIBLE!!!!!!! I have been with SAMANTHA for over 5 years... EVERY YEAR ITS SOMETHING WRONG GOING ON! The billing and reps have NO COMMUNICATION. Reps give false information to get the customer off the phone. I payed in April for that months bill and advancement for May. I was told I will be covered until June 28th, (( my next bill )) TODAY JUNE 1 my account is charged for my bill. NOBODY COULD GIVE ME CORRECT INFORMATION! RESULTING IN MY ACCOUNT BEING WITHDRAWN FOR SOMETHING I was aware I ALREADY PAYED FOR. I was advised they do not see the billing in office, they do not run under the same system. They would have to call to find any information. They want me to come in and see paper work.... BUT THE AGENT TOLD ME I WAS COVERED, if I was given correct information the first phone call I wouldn't have this incovnice today! Like every other year! Which is a better insurance PLEASE help I need reliable and honest people to handle my money

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  Joel Aguilera

  :: 28 March 2017 11:55:14