Rustico i Arlington

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kommentar 5

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  Fang Phattha

  :: 15 December 2022 18:42:46

  Don’t let them ruin your evening (or lunch). I went in with some colleagues and ordered a plate of pasta. Our server was 100% unprofessional. She wasn’t able to answer any single question we asked and very slow. It was 2-3 times food and drink were brought to our table while it belonged to another table. Food was a little below standard (2-3 stars for just food). Very salty though. When we were about to head out and asked for the check, the manager came in and informed us that THEY LOST THE CHECK!! I didn’t expect this. We demanded that we definitely needed the receipt. He finally figured something out after a few back and forth of lossy and unprofessional reasons. I thought a messy evening was done but NO. A few hours later I got a notification that my card was charged another $22.xx OUT OF NO WHERE. We’ve already left the restaurant but two extra orders were charged to my card. The next day I stopped by the restaurant again to make things right (around 12pm). The manager promised me to sort it out at that time and politely kicked me out of the restaurant. Nothing was done until that evening I had to call them again and it turned out that they have not done anything. They said I ordered 3 items when I’ve only order a plate. I told them that and they finally processed the refund BUT THE AMOUNT WAS NOT CORRECT. I called them again about this and they said that they couldn’t do it now because the first refund was not processed yet and now I need to wait for it to be processed and call the restaurant again when it’s done to get the rest of the money. Totally a waste of time and money, plus NO APOLOGIES WHATSOEVER!! They acted like it was my fault wanting to get a refund.. well you don’t want to pay for something you didn’t order, didn’t eat and just came out of no where, right? They even hanged up my call without saying goodbye, the waiting time for the call is extremely long, very rude, very unprofessional staff, I can’t believe how this restaurant is still in business. As of now that I’m writing this review, I have not received the refund yet and still waiting. AVOID AT ALL COST!! Edit Dec 15: They replied to me saying that I was fully refunded but I was not! They did refund me but the amount was not correct. I called in the restaurant a few times and they promised to refund me the rest but that never happened. Every time it took very long to hold on the line and the staff hang up right after finished the conversation. Very disappointing service.

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  Cecilia Jorgeson

  :: 07 October 2022 15:59:02

  I was at this restaurant for a meetup. It was nice and quiet inside although the outdoor eating areas looked busier. I had the spinach artichoke dip. It was delicious! The portion size was kind of small but the quality and tastiness made up for that. The other members of my party all seemed to enjoy their food as well. The staff were polite. Parking was horrible. Only street parking right around the restaurant. The closest parking garage is a couple of blocks away. We parked in this garage. It is a huge parking garage and we had trouble finding our car when we returned. It's a garage where you definitely should take a note of the level and section you parked in.

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  Vi Rodriguez

  :: 09 August 2022 07:01:40

  This place is all looks nothing to show for it. Upon first impressions it’s got lots of reviews (I didn’t see if they were great reviews), located in a great area in Arlington, beautiful ambiance outside and inside. We called ahead for reservations same day for a table of 9 on a Monday. When we arrived 30mins early our table was already set up and ready. The place was pretty empty on a Monday night. They had a lot of staff working though. The waiter was young and very nice. Our waiter handled a table of 9 people very well. I wish I remembered his name. Our waters were constantly refilled. However, ordering and getting our food out was a bit slow. Drinks weren’t great. I personally was a little difficult about my drink order. I ordered a margarita with casamigo tequila because on the menu it said margarita, pick tequila. However what I failed to realize and the waiter failed to mention is that the list of tequila available was all the way to the right. Their top shelf was patron. So I asked for a Mojito and they gave me a mojito with dark rum, no lime and basically it tasted like just dark rum. Then I asked for that margarita with patron that I originally was going to order. Ok I was being nice but indecisive with my drinks, I apologized a lot for that. Bartender walks over with an attitude. He was a much older gentleman. He questioned me on what was wrong with my drink, what did I order, how do I like my drinks. Then he reaches over me trying to take my mojito away when I told him it’s fine I’ll share it with someone who may like it but it’s just not for me. He tried to educate me or talk down to me however you look at it, on a mojito which sure I’m no bartender but out the years I’ve been drinking mojitos I have never tasted one like that. This was a work dinner so my coworker took a sip and said that disgusting and NOT a mojito. No one ended up taking the mojito. My whole table seen he had an attitude with me. As I mentioned I realized I was being indecisive and I apologized over and over while I was ordering. The whole table ordered appetizers for the whole table to share, one of each. Only appetizer I liked were the truffle fries. I ordered the Grilled Salmon and so did half my table. It smelled like fish when it all arrived. Everyone knows fresh fish does not smell. My meal looked very pretty. However it tasted really funny and was not good. Everyone else who ordered the salmon agreed. I didn’t ask about other folks orders. We ordered desserts too which came out timely and smelled good but I didn’t even want to taste it after my dinner. When I went to the restroom none of the stalls but one had toliet paper. Restroom was not clean. They used drink napkins as paper towels I’m assuming they forgot to order paper towels. Overall, not the best experience and probably won’t ever come back.

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  A Smith

  :: 08 June 2022 11:15:50

  Good food, quick service, friend staff, but smaller servings. Also the food we picked up was packed sideways which caused it to leak all over everything else. An unpleasant surprise when we got home. The beets in the beet salad had no taste whatsoever which was odd. I love beets so that was a disappointment. Slightly overpriced for what you're getting. Perhaps it's better in person than take out.

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  Michaela Hines

  :: 25 March 2022 22:19:55

  Good/Bad Experience. I thought the food was nasty and so did my boyfriend. I got the mushroom bruschetta was pretty much the whole reason we went here. We are visiting from out of town and I saw it on an ad and it looked so good. I got it and the bread was drowning in cheese - don’t get me wrong I love cheese but it overpowered everything else which honestly might have been a good thing because the mushrooms tasted like they were out of a can. Then I ordered the meatballs and my boyfriend ordered the rustico burger. The meatballs tasted just like frozen meatballs that had been reheated in like a canned Ragu sauce. The burger he ordered well done and it was medium when he got it very very pink. The manager offered to have it recooked which was nice but then it took forever for it to come so my meal was stone cold by the time he got the remade burger . And the remade burger was drowning and I mean drowning in mayo . Also the fries on the remade burger plate were stone cold as well. The service was good the wait staff was attentive but food was not at all worth what we paid for it. I was so disappointed and won’t be back.