Roto-Rooter Plumbing & Water Cleanup in Minneapolis

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comments 5

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  Claire Kellner

  :: 31 May 2018 19:06:44

  Had a basement floor drain clogged. Requested service online, received an email right away giving me an estimated time. Received a phone call when they were 30 mins out. Guy (Austin) was here right on time! He was super friendly, explained the situation and price clearly and got right to work. Also very polite! Fixed the problem in less than an hour and was helpful in explaining what he had done. Second time we have used these guys and would use them again in a heart beat.

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  Kevin Cotch

  :: 25 May 2018 20:52:21

  I called Roto-Rooter for emergency service last night, which the gentleman on the phone was amazing. I appreciated his help. After I explained my issue with him, he told me that your company was able to help and scheduled an emergency service appointment for 10 am today. After that call, I felt relieved. However, no one came at 10 am. In fact, I didn’t receive a call till noon saying that there was a delay. I asked when someone would come out, as I have water damage on my floors, but the customer service rep could not give me an estimate. I understand that some projects might take longer than expected so I was okay with the delay. However, I never received a call. I called back a little after 4 pm and the dispatcher stated that no one was coming today. In fact, he stated that there was a possibility that no one was coming until Sunday. We were planning on going out of town this weekend and now we’ve had to change our plans due to your false advertising of “emergency” service. Also, I had to rework my entire work schedule for this situation because I was told someone was coming. I cancelled the service request because of the lack of respect. If the technicians couldn’t have made it out, I would have expected a call so I could have found another company to fix my issue. The added stress from this situation was avoidable. I hope no one experiences this frustration in the future and that corrective action is taken.

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  FATIMA Elbal

  :: 03 May 2018 23:33:59

  Fred Tech#4155 is an amazing plumber. He’s very professional and did an exceptional job cleaning out the main line. It took longer than it should but he was very patient about it. I would give more than 5 stars if I could. And I got 6 months warranty too!!!

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  April Johnson

  :: 25 April 2018 22:52:58

  Brian #936 was great. We have had different companies out over the years and they usually just try to get in and done as fast as possible. Brian took his time and did a thorough job. Even when it got rough he didn't give up like others have before. Very appreciative.

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  Dave Truckenmiller

  :: 22 April 2018 15:37:25

  Water in the basement around the drain must mean it is finally Spring and the tree roots are active again. A call Saturday morning connected me to a person to schedule service within 2 hours. After 45 minutes, I received a follow up call assuring me that she was waiting for a team to finish up. Another 20 minutes and Jesse and Kyle arrived. They were very professional, and over the next 3 hours managed to pull out an entire garbage bag of tree roots. While initially, the fixed price seemed steep, as more and more roots came out, I was happy to have the fixed price! They cleaned up nicely, and our drains are running again.