Ropen Health Care Services Inc in Brentwood

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comments 5

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  Rossy Herrera

  :: 12 December 2017 12:34:14

  wonderful and caring people especially the aide i have my grandmother with this agency since 2015 and never they have call to said is not aide available to cover my gramma ,the coordinator is very helpful when you call to request information and the other staff are very well trained .very happy with the services she is getting from Ropen Health Care .

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  Jo Barresi

  :: 24 April 2017 19:20:38

  I worked for them in November 2015. First i was told i had to pay for my certificate even though my patient was on CDPAP program. Then I was told check has to be direct deposited. I was told my check is at the office. It was not. Was told it can be mailed and it was not. I had to demand payment in person. The "admin" , I will call him Mr nasty said it was all my fault that i did not get paid. THAT MY PAPERWORK WAS NOT COMPLETE. his own worker said all my paperwork was complete. Took Ropen almost 3 months to pay me. The other issue is poorly trained and incapable of caring for dementia patients. They dont bathe patients, dont do laundry, cant cook, dont clean up, and left my patient with feces/urine on her underware several times leave crumbs on the table constantly, wont vacumme or sweep.etc There are only 2 aids that were trained properly out of 6. I WOULD NOT USE THIS AGENCY EVER! Unprofessional, untrained office workers, owners and aids.

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  michael corbin

  :: 16 March 2017 11:36:05

  I have had a number of agencies (3) over the past 10 years and find Ropen to be the least likely agency I would recommend to anyone in need of a H.H.A. They have severe difficulty in COMMUNICATIONS not only with clients but among themselves.I have been left without an AID more days than having one.

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  tara randall

  :: 15 January 2017 21:43:34

  unfortunately they are unorganized. Left my grandma with out an aide several times expected my family to take care of her. Takes them forever to call ypu back when an aide does not show. I would not recommend this agency. The office is disgusting. The aides for the most part were decent but 2 were caught sleeping on the couch instead of feeding my grandma. 1 had no idea on how to make tea. the other 4 were awesome. This agency is unprofessional. The Aides are not paid well either. One girl(was very professional and highly trained) quit because of non payment. The administration is rude as well. DO NOT sign on with them ...unless you do not care about your loved one. Horrible!

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  Imran Ahmed

  :: 15 September 2016 23:16:24

  Extremely bad service by the administration. Every time I call to complain about something, they say it is family's responsibility to take care. Agency does not provide any notice if aide is not available and expect family to take care of the patient. My father's aide gave them 2 weeks of notice and they ended up firing her. Now they are keep sending aides who are not trained at all. I have decided to move on and go with some other agency.