Roche Bobois in Washington

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comments 5

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  S B

  :: 30 December 2017 02:40:09

  Worst customer service ever! Never buy something at Roche Bobois, you will regret it if there is an issue with the new stuff. I bought a floor lamp (together with a bed, night stands and a sofa), and only 2 weeks after I received it I found out the lamp has a switch issue. I keep asking them for a solution but they have not sent a technician or found a solution. They do not even respond to my emails. The funny (or sad) thing is their own employees are who gave 5 stars Google fake reviews below (see Arjun Chaudhary and Taina). Both work at the Washington DC location, call there and ask for them. I took a photo in case they delete their own reviews. It seems I am not the only one complainig, check @ Pissed Consumer. All had the same disaster follow up customer service experience. Or check @ Glassdoor for employee review.

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  Eric Fernandez

  :: 25 October 2017 09:40:51

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  Arjun Chaudhary

  :: 28 June 2017 15:59:11

  Awesome furniture.

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  TAINA PORRAS

  :: 07 February 2017 23:24:05

• en

  En Google-bruger

  :: 21 June 2011 16:26:42

  I was afraid that the salesmen at Roche Bobois would be arrogant and that it would be a posh store. Actually I was given a warm welcome and got advised by an interior designer who gave me an idea of all the possibilities there were for my living room… Long story short, after an on-site measuring and a few appointments I ordered the furniture for my living room. I received it about 2 or 3 months later, a long wait, it’s true, but worthy! Nothing bad happened during the delivery, and now it’s been a few months and I have no bad comments to do. The salesman that had taken care of my order even called me not long afterwards to make sure everything was all right!