Richard Lucas Chevrolet in Woodbridge Township

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comments 5

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  sharae Nicole

  :: 19 May 2018 20:09:28

  After dealing with several dealerships, I have finally found a dealership where the staff was kind and welcoming. Today I was able to Purchase my GTI, and I am delighted. Thank you to Shumar and his manager for their patience, and their hard work. My payments are precisely where I wanted them to be.

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  Fred Robinson

  :: 31 March 2018 18:38:23

  I have been dealing with Lucas Chevy, and in particular Angelo Strazella, for many years now and I just picked up another Suburban from them. They have proven over the years to be courteous, honest and reliable and they make you feel comfortable as soon as you walk through the door. I would highly recommend Lucas Chevy, and in particular Angelo, to anyone looking for a good deal on a new or used vehicle.

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  Jessica Mitelski

  :: 30 March 2018 16:50:05

  I just traded in my Hyundai Tucson for a Chevy Traverse. I had the great pleasure of working with David Gordon on finding the best deal for me. David went above and beyond to make my experience easy and pleasurable. He, along with everyone else I met, were wonderful at helping to get me a great deal on my new Traverse. I will definitely be recommending this dealership, and especially David to anyone looking for a new vehicle.

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  kristine comito

  :: 02 February 2018 10:57:59

  I haven't leased through a dealership in over 6 years and was previously doing business through leasing companies. Everything changed when I was contacted by Tony after an internet request. After speaking with Tony, a man named Scott continued the negotiations before the sales manager Artie called me directly. The deal they offered seemed too good to be true but made it worth my while to stop in to the dealership. From there we were set up with Gabriel who was a fantastic salesman and Vincent who is probably the most knowledgeable man in all things Chevy. Needless to say we walked out a few hours later with a brand new Tahoe and the deal we were promised! They worked as a team and showed a genuine interest in helping us. I haven't had an experience like this at a dealership ever! I will 100000000% go back when our lease is over! Best experience ever!!!

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  Matt H

  :: 30 January 2018 18:00:45

  The quality and speed of service are very poor and I will not be returning. The shop seems not to prioritize work unless specifically reminded by the customer, and staffs employees who are either uninformed or disrespectful. I was also charged over $130 for a radio update without my consent to the price: though I did ask for the update, I was not told the price in advance and would have seriously reconsidered going forward had I known that the price would be as high as it was. My car was in this shop for eight days, during most of which I had no idea what was going on: when I would call, the service rep gave only vague updates and seemed not to know technical details when pressed. It seems like my concerns were only taken seriously when I showed up in person at the dealership (at my own expense) and asked to take my car away -- this, the morning after the service rep, promising to call at 4pm the previous day, instead called two hours late at closing time, ensuring that I would need to wait until the next day to take any action. I decided not to take my car away because repairs finally seemed to start once I nagged the employees, but the service didn't improve. Still more vague updates, still more reasons why "the mechanic" wasn't able to look at my car (Q: "are there other cars that have been there more than a week queued ahead of me?" A: "... uh ... yeah") until I finally had to ask to speak to a manager. Even the person who connected me to the manager managed to worsen the experience: when I explained, in decent language and tone, why I wanted to be connected, she immediately took a defensive, argumentative stance, even implying that I was expecting to be called "every hour" with updates on the status of my car. Once I talked to the manager it made sense why repairs took so long: as a hybrid, my car requires specialized mechanics, extending the timeline of an already lengthy major repair. His polite, detailed, accessible explanation of the problem was the only positive facet of my experience with Richard Lucas. But if the service reps had just been as knowledgeable, or even given the same explanations to convey verbatim, the experience would have been a lot less frustrating. As is it, they're unable to recall or explain key technical details and do not seem to understand the repair process well enough to keep customers informed. And I'm simply not going to spend another week with no access to my most valuable possession and no idea what is happening to it.