Retro Fitness in East Meadow

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comments 5

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  Colin Simpson

  :: 06 June 2018 16:51:28

  Most unprofessional business I have ever dealt with. Cancelled my membership in December and I am still getting charged. It took months to get a manager on the phone. Finally I was able to catch them one day and they assured me that they would handle this and make sure I get reimbursed the extra charges. 2 months later still getting charged. How do you run a business this way? Customer service should be their #1 priority but they have zero interest in making their customers happy.

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  Zhanming Zhang

  :: 20 May 2018 19:14:52

  [Update May.20] Guys I finally found out a way to cancel this membership. You have to go to BBB's website and file a complaint with "ABC Financial", which is the gym's billing company (they work closely together). About 2 weeks after I filed up the complaint, I received a call from ABC and the lady basically told me that the gym said I have to delete this review in order to cancel my membership (the gym is worried because everything I said is real and I keep evidence). This is absolutely ridiculous, so I did not delete this review but I promise that I will update this review after my account is canceled, and guess what, after another week, ABC responded to my complaint and they canceled my membership without any further request. They also sent my a confirmation for proof. So, if you are having trouble with cancellation, simply send a certificate mail to this gym and after a couple month if they are still billing you, file a complaint with ABC on BBB's website and ABC will handle everything for you. Do remember to keep a record of everything just in case they ask for it. Do not try to file a complaint with Retro Fitness East Meadow. They don't care about complaint because their score is already "F". There's nothing to lose for the gym. But ABC do have a score of A+, so they have to solve the prob. Really hope the managers of this gym see the problem and stop playing the games. [Response to the Owner] The first time I stopped by the gym, the front desk told me they will not renew my contract after a year. They will stop charging me after I honor the contract (which I didn't even know that exists!). The second time I stopped by the gym, the front desk told me to send a cancellation form through USPS Certified Mail service, which I did, and i received the return tag. Both didn't work. And now I live one hour away from East Meadow, you ask me to "stop by the gym"? How funny is that? I can't believe this kind of situation is really happening on me. If the gym keep charging me, I will probably take legal way to stop being charge with no reasons! And the manager, please don't worry, I do kept all evidence. There's no excuses. If anyone join this gym, it will be a huge pain in the butt to cancel it. -------------- [Original post] Do be careful when you sign the contract. It is absolutely IMPOSSIBLE to cancel the membership. Do not sign the contract unless you want to be charged FOREVER. I waited for a year and honored the unfair "agreement" they gave me, and they are still charging me monthly although the "AUTO-RENEW" is not on. Their financial company, ABC Financial Service once threatened me that they are going to send my debt to the collection agencies if I stop paying(to ruin my credit score). I called the gym many times and they always trick me on the phone calls. They felt my name is long and funny and they mocked at it, and always said that they couldn't hear what I say. I sent them certified mail to cancel but they never did. I've already contacted my lawyer and we will sue this gym in the next couple weeks. NEVER GO TO THIS GYM. GO TO OTHER GYMS. And for those who try to cancel the membership, do keep the records of your payment history, cancellation form and the certified mail receipt, membership agreement and other things together just in case you want to take the legal way. If you don't believe what I say, simply go Google "Retro Fitness Cancellation". The the company they use to bill you "ABC Financial Service", you will figure out what is going on with this gym. I didn't listen to other peoples' advice when I joined the gym, and now I have to spend more money taking the legal way to get rid of this membership. By the way, when you contact the ABC Financial Service, they would say they are only there to charge and bill people, and that I should only call the retro fitness to cancel my membership. Also on the contract, it also states that do not contact ABC Financial Service. I don't understand why the general manager is telling other people to contact ABC Financial Service. That is obviously lying.

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  Mathew M

  :: 04 March 2018 21:42:38

  The staff is awesome. The place is clean, and 99% of the time everything is working. The best time to go would be in the morning or towards the evening after 7, but that's like every other gym. Overall a great gym for the price you pay.

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  Evette Alti

  :: 11 December 2017 10:52:38

  I have been trying to get credited on two mistaken charges since August. It is now December 2017. I spoke to manager, member services manager who both assured me it would be taken care of. Nothing. It’s almost impossible to get the manager in person. It seems she is never there. They gave me no paperwork except two welcome emails and constant calls from a collection agency to update my credit card. It’s a great gym if you don’t have a billing problem.

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  Francisco Alvarez

  :: 19 November 2017 16:08:54

  Nice place, clean.. and the morning week staff is friendly polite and helpful.. I'm happy with Retro fitness .. much better than the cheap purple gym