Rent-A-Center in Union City

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comments 5

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  Veronica Montenegro

  :: 05 January 2018 16:17:38

  Muy mala experiencia el Señor que me atendio fue muy amable pero cuando mis referencias no le contestron se puso grocero y despota una mala atention

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  Tianyi Wang

  :: 27 March 2017 15:44:14

  Very bad experience and I really couldn't believe it: Last Saturday I rent a mattress at the 3510 Bergenline Ave Union City store And they told me that they will deliver that to my house on Monday. But I actually have things to do on Monday so I called to ask them if they can directly enter my house(because the locker of my house is a password one) and put that mattress there. They said they couldn't do that and I understood and I said "no problem". So today I stay at home waiting for them to come. But they didn't and it turned out that they thought that call was meant cancellation. But clearly, even from the common sense I didn't mean that. Since I've already payed money, if I really can't stay at home on Monday, I'll reschedule the delivery date. And I said "no problem" to mean that "okay, let's do that on Monday". But they just thought so themselves and although they called me this morning, I was sleeping then and when I got up I didn't see the phone call notification (because usually when you just get up there are overwhelming messages on your phone and it's natural that you miss one). But they didn't call me again and automatically assume that I want to cancel the delivery today. This is not the correct logic because as u put that in your store that, "customer satisfaction is the most important", if the customer doesn't give a clear confirmation that h/she wants to cancel the delivery, you can't cancel it according to your own judgement. If I didn't reply to your phone call, just call again until I answer it. You should always think for the customers not for yourself. In the end I cancelled the whole deal because I was really angry and I can't mess up my day for a mattress. I understand that you have your store policy etc. But cancellation or rescheduling should be a mutual thing and if you don't have a solid evidence from me that I do want to cancel it you couldn't do that yourself. I hope you can convey my ideas to your staffs. Thank you.

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  Edwin Maldonado

  :: 11 October 2016 18:29:11

  Just will say bad experience don't want to get any one particular in trouble but when i worked there we worked as i team and never broke protacal.

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  Emily Morales

  :: 25 February 2016 11:44:27

  Great customer service nothing like West New York they are very rude.

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  Elizabeth Trantum

  :: 10 March 2015 17:36:16

  the service in the store was great but I was told my delivery time would be from 2-4. At 5pm when I heard nothing, I called the store and they said it'll be delivered by 7 pm. This has been a huge inconvenience for me and my family yet no one at rent a center seemed to care. The only reason I give 3 stars is because of the 3 people that helped me in the store, if not for them, it would have been 1 star. So disappointed with the way this has been handled, or hasn't...