closed
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3, West 20th Street, 10011, New York, New York County, US United States
contacts phone: +1 212-488-3460
website: www.rejuvenation.com
larger map & directionsLatitude: 40.7400084, Longitude: -73.9920915
Marc Hampton
::Hideous customer service...always...from their home office. The folks in the Flatiron store are pretty good. But god forbid you ever have to deal with their main office...just utter incompetence from top to bottom. Whoever is currently running this part of the Williams Sonoma Group seriously needs to be replaced.
Seth Kamil
::Multiple terrible experiences. Unhelpful and disinterested staff. Store has minimal stock. If store orders for customer then you have to pay shipping....and twice now they have ordered/shipped the wrong products. Getting someone on the Rejuvenation "customer service" line takes forever. We LOVED this company when they were independent. No more.
N Memar
::I recently visited the NYC store and had the bestest experience ever! The customer service here is above and beyond. All thanks to Richard B. I got everything I wanted and more. He was so patient with us and even provided us with a measuring tape. One of the items we wanted was not available in the store so he checked other stores and placed the order for us so it could be shipped to our Apt. We could not take the items home today so he offered to hold it for us which we thought was incredible. He did it all with a smile and a positive attitude which made our experience a phenomenal one. Thank you Richard B!! We cannot be happier! We will highly recommend your stores and you to our family and friends. Happy holidays!
P Murakami
::I like their products but I resent that at the store you are told they don’t stock many items so they will be sent to your house from Portland, but you are not told there is a 10% surcharge. This is fine if you are told, but not fine if you realize the extra charge when you closely examine the receipt at home.
Zach Zelikovic
::Probably the worst retailer customer service I have ever experienced. The people who answer the phone are lovely and polite, but while waiting for sconces that have been back ordered 3 times over the course of 4 months since my order, I got a different answer every time. Don't expect to speak to a manager about your problem. I was told 3 times that someone will call me back in 24-48 hours which is standard, what is not standard is when they never call back! Lost a customer.