Rainbow Ambulette in New York

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kommentare 5

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  Shira Shelpa

  :: 17 May 2018 22:43:45

  Their drivers are all on drugs; selling drugs using drugs. Pleas pull them over and do a drug test and don’t be surprised when it comes up positive. Drivers pulled over and smoking weed in the ambulett itself; and the worse part is people have made complaints to the individuals that answer the phone and nothing is being done. Don’t be surprised if they are involved in accidents; they are too high to focus

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  Angel Rivera

  :: 03 May 2018 13:54:18

  Service is the worst, they treat clients very bad and unprofessional the staff is rude.... this company has been audited for Medicaid fraud.... Steven Kahan 718-744-7145 don't waste your time calling the office for complaints call him direct..... and report them to your insurance provider.... their vans are unsafe and are always breaking down they are never on time and ttheycharge the insurance regardless if you go or not..... people their are better companies out there just tell you provider you want to change transport...... I WAS A PRESENT DRIVER THERE, trust and believe this company is very bad for our families transport......

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  emma baxter

  :: 21 April 2018 21:00:04

  Service is the worst. Speaking with my sister's Insurance they suggested that this agency will Pick up my sister at 1:30p with two men help and a wheel chair. One day they were 3 hours late, another day no wheel chair ... a disaster. I most say they are no worst that all the other agencies Mercedes, Apollo you name any, we have tried. They all promise good service but they don't. I guess they don't need to have Dialysis three times a week to live. I can only hope NYC stands tall has they alway say THEY ARE THE BEST in EVERYTHING - Guess again Washington DC is beating YOU ALL.

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  Ansel

  :: 21 March 2018 13:58:02

  On Tuesday March 20, 2018 I used the services of Rainbow Ambulette to be transported from my home in Mt. Vernon to a medical appointment at the Harkness Pavilion, 180 Ft. Washington Avenue, New York NY 10032 (part of Columbia-Presbyterian Hospital). My pickup was for 2 PM to arrive at an appointment scheduled for 3 PM. The ride from my home to the hospital usually takes about 30 minutes. However, at 2:29 PM the ambulette had still not arrived and I had not received any phone calls from Rainbow of when the ambulette might arrive. I called Rainbow, and was told that there was traffic and that the ambulette would be at my apartment in about 15 minutes. I called again at 2:49 PM when the ambulette still hadn’t arrived. After being put on hold for about 10 minutes I was told that the ambulette was across the street from my apartment. I drove my wheelchair up to the ambulette and the ambulette driver was standing next to the vehicle smoking a cigarette. When I asked him why he was so late, he said he had just finished his break. He was unaware that my pickup was for 2 PM and that my appointment time was for 3 PM. Upon entering the ambulette (#35) I noticed that the lift was missing a safety belt. Upon securing my wheelchair in the ambulette, he secured a lap belt but neglected to attach a shoulder belt. On the ride over to the hospital the driver made a dangerous U-turn, was speeding, and tailgated a vehicle ahead of him at a red light. Lastly, I noticed that the check engine light was on in the car’s dashboard. I arrived at the hospital at 3:30 and was half-an-hour late for my appointment. Luckily, the doctor had enough time to see me. After finishing my appointment at 5:30 PM, I called Rainbow Ambulette to be transported back to my apartment and was told an ambulette would be at 180 Ft. Washington Avenue in 45 minutes to an hour. At 6:40 PM the ambulette still had not arrived and so I called Rainbow. I was told that the driver had had to drive all the way from the Lower East Side of Manhattan, had encountered traffic and was now in the vicinity of 125 Street and should arrive soon. The driver finally arrived at 7:15, and instead of apologizing for being late, said that I should be grateful that he was working overtime. The ride back to my house was uneventful but I did notice that the vehicle (#40) also had the check engine light lit up on the dashboard. Again, the lift did not have a safety belt on it. Throughout my saga that day I was struck by the lack of professionalism and lateness of your drivers, the bad condition that your vehicles are in, and the ineptitude and abysmal customer service of your dispatchers. In terms of customer service I was not called once by Rainbow to tell me that they vehicle was late or on its way, or to apologize for the lateness of the drivers. The ambulette was an hour late for my inbound trip and was 45 minutes late for my outbound trip. The traffic that my drivers experienced did not seem to be factored into my pickup times. As evidenced by the check engine lights in both vehicles it appears that you do not service your vehicles in a systematic way. I hope that my experience yesterday is not representative of the usual conduct of your company. I used your ambulette company, as my Managed Long Term Care (MLTC) Medicaid Plan, Senior Health Partners is in contract with Rainbow. I usually use Genesis Ambulette for my medical transportation needs, but they were unavailable that day. Based on my experience, I am planning to tell Senior Health Partners to not contract with Rainbow Ambulette. I hope that you take this matter seriously and make any changes that are necessary.

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  Selina Resendiz

  :: 25 August 2017 11:41:23

  To be honest Rainbow Ambulette Has been late before but Over the past few months I have noticed they are Improving , they have been getting me To and From my appointments on time. The Drivers have been More respectful, The dispatchers as well. I recommended Rainbow to All my friends and so Far none of them have had any complaints. I give them 5 stars because of the fact that they are trying to improve their services.