Q SPEEDWASH in Fort Worth

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comments 5

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  Randy Tracy

  :: 11 May 2018 16:05:29

  Long story short: WARNING!! Drive away from Q Speedwash as fast as you can!! You better hope your vehicle is not damaged because they WILL do everything in their power to deny culpability and not pay for the damage, even though the company has the insurance and money to do so. What should have been a normal trip through the car wash has turned into a nightmare lasting more than a MONTH due to their moral squalor and ineptitude. My driver’s side mirror was snapped off while going through their car wash. They absolutely will do ANYTHING they can to get out of paying for damage caused by THEIR car wash. It has become quite clear that they have no intention of helping their paying customers or making things right. I should have read the reviews about the management before going to this car wash because they are absolutely true. The managers are morally bankrupt, inept, condescending, and have no inkling of what customer service is or have any desire at all to make things right when things go horribly wrong. I work at a hospital where I HELP people and IMPROVE their lives every day. They have the exact opposite intentions. They want to make life more difficult and screw people over at the victim’s expense. They don’t care one iota about their customers. I am thoroughly disgusted and outraged from this treatment and their unwillingness to correct damage caused by their car wash. What I wish for them is that they work at a car wash for the rest of their pathetic lives. This HAS to be bad because I’m not the type of person that would wish something negative on anyone. Long story: I took my Yukon in to be cleaned at this car wash on 4.7.18. My side mirrors were intact and fine when I entered the car wash. Both of them were even checked by the car wash attendant prior to entering into the car wash. During the wash the car wash caused the driver's side mirror to break off. I told the car wash attendant that the carwash had broken my mirror and drove around to the vacuum area and showed damaged mirror assembly to the manager. The mirror was completely broken off and was hanging from the wiring. The manager took pictures and took a copy of my insurance card and driver's license. He informed me that the insurance company and GMC would contact me in 5-7 business days to replace the mirror. No one ever called me within that time frame. I called back on 4.17.18 and spoke with the general manager: Kevin Kowaski. He refused to give me the carwash insurance information and said the mirror broke from prior damage. That mirror has never been damaged! It was damaged in the car wash and I have a video that I took because it was my daughter's first time in a car wash. It shows that the mirror was intact when we went in to the carwash and was snapped off and hanging from the wires when we came out. Kevin was very condescending and rude and it was clear that he had no sense of customer service or any intention of helping me obtain resolution to this damage to my vehicle. After many times of not being able to get through because it always goes to voicemail, I was able to talk to Michael, another manager, but it was the exact same treatment of not being willing to have their insurance cover the damage that was caused by their car wash. I have an agent from my insurance attempting to contact them, but they don't answer them either. The estimate to replace the broken mirror is $284.74. I have been driving around with a taped on mirror for MORE THAN A MONTH because I have not been able to get this resolved with the car wash due to their inept managers!!! I don’t believe they ever filed a claim with their insurance, they just made it seem like they did. It has become abundantly clear that they are not doing or have any intention of doing what they morally need to to be able to repair the damage that was caused by their car wash!

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  Rajan Patel

  :: 10 May 2018 15:19:42

  Those free vacuums have incredible suction power and the car wash is a great price.

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  Jack Bunton

  :: 30 April 2018 16:54:33

  Fair warning. This used to be a pretty good place to get a wash but as of April 2018 they no longer prepare your vehicle for wash so the back does not get clean at all. Talk nicely to management and they were extremely rude. I paid $12 each week to wash my truck for a couple of years. that's $624 a year they lost not counting my wife who won't have anything but the deluxe wash $17. Please see pics.

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  Anthony Jones

  :: 14 April 2018 18:39:18

  This location is trash. What's the point of having some at the pay portal when they don't help and aren't very informed. I paid and pulled in line and i was told i couldn't have my jack on the back of my truck along with my rachet straps and jumper cables. It's not like their gonna blow out and into the tracks like the B.S. I was told. I go to the alta mere location all the time and they don't say anything. I was told i couldn't get a refund either.

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  kevin youngblood

  :: 25 March 2018 20:24:39

  The Q Speed Wash is a quick way to wash your vehicle. With a free vacuum when you get a wash, it’s an easy solution to a dirty car. Although it’s not “top of the line” if you want an easy wash it’s the place to go.