PS9Pets in New York

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comments 5

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  Alternative Mindz

  :: 05 May 2018 12:55:49

  Nice place to get rescued animals

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  Haidee Isip

  :: 11 April 2018 20:43:02

  Very helpful staff when looking for a particular Training collar. Lots of treats and toys and a great variety of healthy items. Lovely to shop here for humans!

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  nick pereira

  :: 06 January 2018 15:23:45

  STAY AWAY. Unknowledagble staff, whom put the blame on others, and make false promises by untrained/undertrained staff that they cannot fulfill- caveat, ask about return or exchange policy if you're in doubt before purchasing***** Unfortunately, I was not able to speak to MOD or owner due to the cashier on duties outlandish banter, but just 12 hours earlier I purchased a $25 bag of food for our malti-poo, and the cashier on Friday night 1/5/18stated to my wife, "feel free to return or exchange bag" the next day if your dog does not like the new food. Per a staff members instruction; we followed through on her instructions. Unfortunately, the food suggested by staff member was not what our dog was used to. Nonetheless, today 1/6/18 we returned in the hopes to seek new food(in which we would be okay to pay a larger sum- if need,) but only to be greeted by RUDE Unfriendly staff(who was very condescending, and unwilling to help without giving a stink in front of clients there)- whom was advised on statement and promises of her staff member the night before. Needless to say, the staff members outlandish banter got too much to handle because she stated-" just for the future we give no refunds or exchanges."(I walked out of store at that point and let my wife handle it.) I would've been okay with that if advised at purchase otherwise, but the fact that she couldn't handle a simple request/ explanation, or promise made by her staff members leads me to believe that this business makes promises it cannot fulfill, and or have no protocol that is followed by ALL staff members. Thank you as you have lost a neighborhood client.

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  Jordan Blacker

  :: 01 November 2017 10:14:30

  Great store pet supply store, with a very knowledgeable staff. They have everything you can need for a safe and healthy pup. Just be aware that they are quite expensive.

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  Greg Tharp

  :: 08 May 2017 05:42:49

  Beautiful and well curated pet stores. There's one side for dogs and and another for cats. The owner and the staff she choices are remarkably knowledgeable pet lovers. Prices are good (for NYC) and there's a customer service program with discounts. Highly recommend!