Primary Care Dental, PC i Hartsdale

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kommentar 5

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  Raluca Iacob

  :: 06 June 2018 11:31:51

  I took my son in December 2017 for his first dental visit to this office. Everything was ok. I called yesterday for the 6 months check up, we changed the insurance. They do not take our new insurance, but instead of telling me that upfront, they made me call the insurance company twice stating that "Your plan doesn't cover dental, you only have medical coverage. Call your insurance and have them active the dental option" ??. Which was not true obviously. The second time I was on the phone with the insurance company, the customer service representative called Primary Care Dental and they said they don't participate with the plan. I understand that not all the practices accept all the insurances and I'm fine with that. The 2 stars I'm giving are for lack of communication and wasting my time.

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  sarafinarac

  :: 06 October 2016 14:39:14

  Dr. Smith was absolutely amazing and incredible with my daughter who was terrified to go to the dentist- and had 7 cavities and also needed a crown! Dr. Smith was super sweet to Giulia and made her feel physically and emotionally comfortable and very special. She used laughing gas on her which helped her to relax so she could give her novocaine and work incredibly quickly to get things done well. I cannot thank Dr. Smith enough for being so good with my daughter! We are probably switching to her from Giulia's regular non-pediatric dentist. She said Dr. Smith was "fun" and couldn't wait to go back:)

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  Chris T

  :: 08 March 2015 18:53:46

  For years we have struggled to find someone to handle our little sugar loving monsters. I understand that some kids just aren't able to be seen in an office environment and one of ours wasn't ready. Dr. Grant was superbly helpful in not only explaining this without making me feel like a bad parent, but guiding me into the right direction where things could be done safely and without creating life-long phobia. She made handling my other monster seem effortless, which I know wasn't easy based on what I've been through just to get her a cleaning in the past. Perhaps most impressive is how she can take complex issues like dissolving enamel (?) and make them seem easy to understand; very intelligent. Highest recommendations for Dr. Olga Grant.

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  Jamie Bambace

  :: 11 September 2014 19:18:07

  I actually really like Dr. Kim and I really liked this location but Dr. Kim left due to her pregnancy. My daughter recently had a bad experience with Dr. Olga Grant when her grandmother took her to her dentist appointment. Mind you my daughter is an easy patient and never wiggled in her seat. She might have been a little uncomfortable during a previous procedure but Dr. Kim made sure she was comfortable as you would hope any pediatric doctor would do. During her visit with Grant, my daughter said "it hurts! It hurts! It hurts!" And she did not stop! She continued to work and then blamed my daughter that it was the wrong time of the day, and kids are better in the morning. Regardless of whatever excuses the doctor gave us, she SHOULD HAVE STOPPED IN THE PROCESS INSTEAD OF HURTING MY DAUGHTER. When I wrote a review on Facebook, the manager and receptionist, Margaret, called my mother and said due to the review we will NO LONGER TREAT YOUR DAUGHTER the "owner and doctor are upset." Mind you my daughter still needs two cavities fixed and a tooth pulled. A reputable organization and company that strives to cater to a child and practice pain free would apologize for causing trauma and find a solution instead of discontinuing what Dr. Grant had started. Unprofessional and she should NOT work with children! When you Google her name there is no information on this young inexperienced impatient dentist. I would NOT recommend her!

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  SEW Savvy

  :: 12 March 2014 21:51:29

  This is the first dentist office that we have liked since our insurance changed several years ago. We have been to several dentists through lower Westchester, but none of them gave us the service nor assurance as this office has. They even have an automatic system that reminds you that it is time for a check up and then you can immediately schedule it through their email system with a choice of dates. The staff are courteous and professional. We actually look forward to visiting the dentist again.