Pottery Barn in Bethesda

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comments 5

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  Bethesda TM

  :: 08 April 2018 17:54:44

  My Buchanan Roll Arm twin sleeper chair was delivered with defective workmanship. I brought the delivered cushion into the store to compare with a floor model chair. Just look at the poor seaming which makes the cushion sit unevenly. It is overstuffed to the point of being uncomfortable. Not at all like the very comfortable chair I am sitting in at the Bethesda Pottery Barn. The seat cushion on my delivered chair is too stiff, again not at all like the store cushion. My very lovely salesperson is working on the remedy and I'll let you know how that works out. Mine is the second complaint on this chair, at this store. Maybe the initals on the inner tag will help identify who is doing this work.

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  H Greenjeans

  :: 27 March 2018 15:16:06

  Staff was very helpful. Wish they had a Charleston couch to try out but I realize you can't have one of everything in store. Store is pretty large. Ice cream across the street!

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  T G

  :: 02 January 2018 00:14:41

  This store should be more upfront, about which items are on final sale and cannot be returned. We purchased an item without seeing any signs about it being on final sale. The people at the counter did not warn us about the same either. Upon trying to return it, the manager simply mentioned that the item cannot be returned as it said in the receipt!! If you are in this store, please read the receipt before you purchase any items!! How do you do this? Please ask the store manager!

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  Philip Raskin

  :: 10 December 2017 17:24:06

  This is a great store in an urban setting. They have great home furnishings for bed, bath, living room etc. We love their furniture. Great for gifts too (we love the blankets and candles). Staff offers free in-home design consultations with no strings attached.

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  Lou Bartolo

  :: 23 October 2017 12:22:33

  Not sure what the fuss is about the customer service. I shop with the Bethesda store always and have bought furniture to other goods there always to be shipped to AL. The managers Suzette and Carlos will help you anyway they can along with Brandon and Gus. Once I shipped an oversized bowl that was not securely wrapped and was broken upon arrival, stopped in, showed a picture and Carlos immediately sent another bowl that arrived in 2 days packed correctly. Some say the associates are not doing anything, but I know to complete a send sale purchase of maybe 18 items it does take a while and then when I need additional pieces to be searched and come from other locations to make sets for example all takes lots of time. I have seen 30 minutes to complete my one transaction. If you need something just ask and they will help you out, sometimes their mind may be on searching items out. Maybe some people need to be more considerate and just think maybe they are helping another customer that is not presently in the store.