Poolman en Phoenix

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comentarios 5

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  Caye Norwick

  :: 08 May 2018 09:16:37

  This is the first time in years I’ve been completely comfortable leaving our pool for the summer. I love that we have the same tech every week, he shows up when he’s supposed to, checks everything and understands salt water systems. I am supremely happy with the service we receive from Poolman. This is not a ‘splash and dash’ pool service company.

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  Marybel Duarte

  :: 02 May 2018 18:42:56

  Damages have been made to my pool and they are reluctance to fix it and dont want to take responsibility for all damages made by service technician. I’ve called and complained to 3 different managers and they just either do not care, nor even let me speak and one was very unprofessional in his emails. This has been going on for 3-4 months now.. Poolman’s service is horrible! I also recommended to a friend and she has already canceled her service with them as well due to bad service. I would never recommend Poolman to anyone again.

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  rick houle

  :: 01 May 2018 00:56:16

  We had poolman for over 8 years each year the service has gone down but because we had there salt system we have lived with disappointment. Every month we get a new tech and he has no clue how to keep our pool in check. we pay all year for the summer months to swim in our pool last 3 years they have failed to keep our pool ready for now swim time there techs are clueless on how to keep our pool balanced. There management always have a excuse for there terrible service Well as of today they can take there equipment and leave there Management is always a excuse for lack of service. Anyone considering them should be prewarnded

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  Richard Cox

  :: 27 April 2018 15:42:07

  The service itself was fine, but stay as far away from their maintenance department as much as you can. My filter started doing some blowback and was making the pool dirty and hard to clean, so a manager came out and said I needed a sand change. I asked for a quote but never got one... A few weeks later another manager comes out and says my pool takes to long to clean so they'll have to raise my prices.. But if I buy this new $500 pool vacuum he'll drop the price back down to where it was (I didn't buy it). I ask about the quote for the sand change again, but he doesn't know anything about it and calls, no record of it. They'll send someone else back out to quote me again later. Again someone else comes out, looks at everything and I get a quote in the email later. They say I now need a whole new filter for $1600. So here I am, them wanting me to blow $2200 on service. I called a competitor they came out and looked at it all. For less then 1/4 of that $2200 they did the sand change and fixed all the other issues. My filter is fine, it has probably another good 8 years in it. The vacuum is fine and working properly now that the sand is fixed. $20 in chemicals and my pool is clear again. They're supposed to come pick up their salt system today and stop service.

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  Rick Shaffer

  :: 04 March 2018 15:00:31

  I pay good money for service and I continually have issues with the pool and hot tub. Virtually every weekend, I have to effect some kind of repair for things not done by the weekly service. I would rate it less than 1 start but that is not possible. My pump system is blowing back dirty water and the filter is likely not been cleaned or flushed as it should have been for months now. Dismal service - simply dismal.