Polar Bear Air Conditioning & Heating Inc. in Washington

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comments 5

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  Randell Norton

  :: 12 March 2018 14:33:22

  Prompt, efficient service at a reasonable price. We needed an ancient heat pump replaced. Polar Bear responded in a few days with a proposal and did the work a few days later. The workers were pleasant, worked fast, explained everything to us (and answered our questions) and hardly made any mess at all (and cleaned up what they did create). The system has been working great and we would recommend them to anyone.

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  Susan Luken

  :: 06 March 2018 12:19:17

  No heat and it was cold! Polar Bear came within hours and within the window they told me. The technician was helpful and very efficient. The whole process was quick and easy, including calling for an appointment.

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  cindy shoats

  :: 11 November 2017 20:52:38

  I needed a new boiler to be installed and everything about the process was excellent from the engineer to the technicians . Everything went very smoothly and quickly. I was given great advice, great options and a great price.. I would highly recommend this company and give it 5 out of 5 stars.

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  Billie McSeveney

  :: 25 September 2017 19:21:44

  Customer Service? EXTREMELY POOR! Polar Bear replaced my 24-year old unit with a RHEEM in June 2016 when the AC failed. The new AC worked fine. Then winter came! To heat my small townhouse between Dec. and March 2016-17 my bills were $1637. In comparison, electric bills were less than half that, $765, using the old system the previous winter! After pleading phone calls, the office manager sent a service rep out twice. The first offered ridiculous, ineffective suggestions. The second tried a potential fix, but when it didn't work, Joe, the owner, refused to speak with me, discuss possible alternatives, or answer questions. As another winter approaches, I see no recourse but to find a RHEEM rep to get this unit fixed so I can afford heat. My experience with Polar has left me disillusioned, ripped off, and angry.

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  dick stark

  :: 10 August 2017 22:08:34

  This company was able to obtain and provide a very difficult installation of an entire new system the same day at a very competitive price in a very confined area within an historic townhouse. Other companies claimed the required units were difficult to locate and were not eager to do the installation. They were most accommodating and neat and did a fine job.