Plaza Kia in New York

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kommentare 5

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  Karen Spence

  :: 19 May 2018 15:15:34

  My experience at Plaza Kia was awesome Damon Jones was very professional and made me feel comfortable with make such a huge purchase!! I never felt pressured and everything was thoroughly explained to me. Thanks so much.

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  H B

  :: 09 May 2018 13:28:37

  I had a good experience with the salesman. The good news ends there. The rest of my experience here in March and April 2018 was horrific. The salesman, Damon Jones, was excellent and provided a competitive price that I agreed to. I purchased a new vehicle and financed through the dealer. Strike 1: My credit report is locked. When the finance manager Phil Esposito ran my credit he was unable to get a result due to the lock. I was called at 9AM on the day I was to pick up the car and told to unlock it which I did within two hours. I asked them to run my credit again. I arrived at the dealer to sign documents at pick up the car at 6PM. They never ran it again and gave me a very poor 5.9% interest rate as a result despite a 740+ credit score. I asked Phil Esposito to run it again and he refused. Strike 2: The total amount financed as per my signed agreement with finance manager Phil Esposito was $28,569 @ 5.9% interest. When my first bill from Kia Finance came they claimed the agreement was for $29,411 @ 4.9 % interest. After literally five weeks of phone calls to Phil Esposito at Plaza and to Kia Finance I was unable to get an explanation for the discrepancy between the contract I signed and the contract Kia Finance was telling me took precedence at the higher amount financed and lower interest rate. My intention was to purchase the car outright before the end of payments so the amount financed value was important. Kia Finance told me Plaza Kia sent a second finance agreement with the higher value. This second agreement superseded the first agreement. I only saw and signed one (the first) agreement. I asked for the second to be mailed to me. When I received that mail from Kia Finance I was shocked to see my signature fabricated four times. Again, I never signed or agreed to that second finance agreement that was sent without my consent by Plaza Kia to Kia Finance. Kia Finance told me the dealer needed to rectify the issue, the dealer told me Kia Finance needed to rectify the issue. Phil Esposito said I should just return the vehicle if I have an issue with the contract, claiming they lost $2,300 due to the price Damon agreed to. Of course, this perceived loss for the dealer was irrelevant to my issue and not an appropriate resolution. I had to contact Kia customer service twice to get on Plaza Kia and their finance managers case. Both times Phil Esposito called me within 10 minutes after I spoke to customer service and berated me for contacting them saying he was going to take care of it (keep in mind this had been going on six weeks). Ultimately, Phil Esposito was able to fix the problem that began on March 12th 2018 on May 3rd 2018. I received a check from Plaza Kia for the difference between the fabricated second finance agreement that I never signed or consensted to and the actual amount financed I agreed to. Conclusion: 1) Do not purchase a car at Plaza Kia (and likely the rest of Plaza Auto Group) 2) If you must purchase there, do not finance through the dealer and the car manufacturer. Bring your own financing from a bank. 3) Check that whatever agreement you make at the dealer is not then amended after the fact and without your consent. 4) Contact Kia Customer service if you want to get a response from Plaza Kia. I was dismissed and given no firm date for a resolution until I went to customer service.

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  Randy Feliciano

  :: 06 May 2018 13:47:34

  I have known Damon Jones for over 3 years now. I could back to Plaza Kia for new car shopping or service only because of the trust I have in him. He's never steered me wrong or made promises he couldn't deliver on. Anytime he gave me information I was never surprised afterwards. His relationship with the staff almost makes me feel comfortable because they tell me all the information upfront if I ask so I can understand the process. They've looked out for my best interest before and anytime I have an issue he does everything he can to settle it if possible. While theres some things I wish could be improved (parking, loyalty service etc) thats not his or the staffs fault or doing. I overlook these things because at Plaza Kia I never felt like anyone was a shark out for a deal the way most other dealerships may feel. They want you to feel comfortable and understand what you're getting into and do the best for you so you keep coming back. Its why I keep coming back.

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  Ann-Alisa Soler

  :: 07 April 2018 10:56:53

  Amazing place, Damon was very knowledgeable and patient with us. Also assisted us with insurance advice as well as what’s best for our family budget and needs in terms of a car. He was efficient didn’t try to cut corners and very professional. I did not feel rushed into making a decision. Not to mention our new Kia is everything we need.

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  Lutricia Black

  :: 07 January 2018 20:06:46

  This was our first visit to Kia Plaza Auto Mall and I was impressed with the Customer Service! John took very good care of us and explained everything that would happen with the car and the approximate time it would take for the repair. Afterwards, he came to the waiting area to get us and to took us to the car.