Planet Salon and Spa in Lexington

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comments 5

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  Angela Hurst

  :: 14 May 2018 20:07:51

  May 12th, 2018 Madison County Prom - A few weeks before my daughter's prom I contacted the Hamburg location to schedule hair and make-up. I told the guy that answered the phone that it was her prom and I needed someone really good at makeup and we wanted her hair in soft curls since her hair is at her shoulders. He was nice said no problem and scheduled the appointments (make-up with Macy and hair with Kelly). A week before prom my daughter decided she wanted an updo. I once again called the salon, it sounded like the same young man that took the initial call. I explained what she wanted and asked if Kelly would have time and was capable of an updo. He said Kelly was fantastic and it wouldn't be a problem. On May 12th me and my daughter showed up at 2pm. We were quickly greeted by Macy. We showed her a picture of the look my daughter was looking for (smokey eye, and otherwise very simple). The appointment ran over the allotted time. When she was finished she went to tell Kelly that my daughter was ready for hair. Kelly said her schedule showed simple curls and they should have never scheduled my daughter with her. That since the make up ran over and she had another appointment she wasn't doing it. Macy came back and explained what had happened. I explained that I had called and changed the appointment and was assured that it would be taken care of. Macy talked to another stylist who said she would help with my daughters hair in between her clients. Macy told me that she never does updos but she would make sure that my daughter was taken care of. She worked really hard on my daughter's hair. As I sat watching I saw Kelly finish her appointment, walk by several times and then leave. She never asked if Macy needed help, even though you could clearly tell she was very slow. Other stylist stepped in and helped as they could. When she was finished I was so grateful that she understood how important a prom is to a shy teenage girl. When I went to pay the same guy that took the calls checked us out. He said it's $54. I asked for hair and make-up? He said if they want you charged they are suppose to tell me so I'm telling you it's $54. I said ok. I paid and left Macy a very large tip for her hard work. We felt grateful for Macy. If she hadn't stepped up we would have been in a very bad spot. We felt angry and disappointed in Kelly. I understand she had another appointment and maybe she had to leave at a certain time but she could have at least talked to us and apologize for the mix up, instead she acted as though she could have cared less. And the guy that sits at the front desk, a completely useless employee. None of this was our fault. We did what we were suppose to do and he didn't care that he messed up. Angela Hardin Hurst

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  Bridgette Gallagher

  :: 13 April 2018 15:20:14

  I have been going to Planet Salon for over 10 years. Amy P. and Seth D. Have been my mine stylists and they have always done great work and the entire staff is always friendly there. Great atmosphere as well. Definitely a great choice for a salon to go to.

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  Laura Cloud

  :: 24 March 2018 20:35:23

  I’ve had three different stylists and my hair looked amazing after each time. I will definitely be back the next time I need a hair cut!

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  Rocky Pelfrey

  :: 07 March 2018 19:41:27

  Had a great experience. Shelby was very friendly and knowledgeable. I got a great haircut and some products. I already scheduled my next appointment!

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  Erin Bryan

  :: 04 February 2018 18:59:53

  Recommended by a friend, I went to the salon located in Hamburg Pavilion. It was a very good experience. The hairdresser was very knowledgeable and did exactly what I needed. Thankfully he was able to fix a mess that was caused by a well known budget hair cutting establishment. Go see Seth at Planet Salon!